Quality Management Assistant

Found in: Jooble UK C2 - 2 weeks ago

London, United Kingdom New Street Consulting Group (NSCG) Full time

FTC - 12 months (view to extend) Location - West London (Hybrid)

My client a Housing Association with offices in west London is looking for a Assistant Director with Housing or Local Government experience to join their team on FTC for 1 year. To ensure we do the basics brilliantly and provide excellent, efficient tenancy, housing and home ownership services to customers which achieve the highest level of compliance with regulatory and legislative requirements. Lead on tenancy, housing and home ownership services to customers living in the homes and those management by us where appropriate. Focussing on trying to ensure the right customer lives in the right home, that customers are supported to manage their tenancy and that excellent services are provided to customers in their communities.

working with the Chief Operating Officer to deliver relevant customer strategies, setting the vision and leadership to the Operations Directorate with specific responsibility for tenancy, estates, housing and homeownership services. Ensure we are responding to customers’ evolving needs and preferences to design and deliver services, including through digital channels and more traditional ways for customers who need them. Bring knowledge and expertise into organisation about digital and developing service options and play an active part in the organisation’s transformation programme
Establishing the tenancy, housing and estates services within the Operations Directorate as modern, forward looking functions, delivering excellent services which respond to customer needs and preferences
Delivering high quality services to customers which support them to manage their tenancies end-to-end, places Organisation as a responsible and proactive landlord in the community and ensures we work closely in partnership with other organisations to support our customers
Creating and leading high performing teams who are focused on tangible results, are great at generating and developing improvement ideas and who deliver excellent services to customers in their communities
Proven track record of delivering improvements in service, process and performance in a challenging business environment • Inspirational leadership with the ability to motivate - delivering through teams • Experience of monitoring and advising on changing Government and Regulatory agendas that impact the business • Demonstrable experience at working as part of a team and constructively challenging the status quo • Experience of establishing effective systems and processes of control, reporting and project management • Experience of change management • Experience of being part of a senior Leadership Team and contributing to the wider strategic business direction of an organisation

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