Head of Third Party Process

4 weeks ago


Bracknell Berkshire, United Kingdom Chancellors Full time

This is an exciting opportunity for an enthusiastic and proactive individual with excellent management and communication skills to work with the sales division, including branches and central teams, to ensure all business opportunities arising from third party suppliers are optimised and proactive upselling is encouraged. Survey
To be responsible for providing analysis and tracking of all opportunities, income and performance against sales and instructions reporting to the Regional Directors and Directors.
Optimise your focus to ensure a maximised net gain from third party activities is delivered. Ensure consistent analysis of volume vs value is in place throughout the business and that there are actions in place to delivered optimised processes first time, with sweep up processes to remedy misses opportunities later in the transaction timeline.
Identify a weekly plan of which branches/ teams require focus based on the data analysed
Instigate performance improvement plans where necessary with individuals not engaging successfully with the performance requirements for third party across the business
Ensure all business opportunities are optimised for third party across Sales, New Homes & Commercial
Support them in the consistent delivery of quality feedback to the business on an individual lead basis, but also on trends and opportunities to enhance business between the companies.
Liaise with the accounts department to ensure the consistency and accuracy of financial reporting.
Deliver training support to all new employees across the business and complete remedial club support training where appropriate to ensure performance improvements where needed.
Participate in area conference calls in order to ensure high visibility of performance levels and further identify training and support requirements.
Coach and develop Chancellors staff members to ensure they have the right levels of business/third party knowledge to be able to deal with standard queries across all key areas.
Performance expectations for the role
Deliver performances in line with documented penetration rate targets across the business
Ensure performance improvement across all branches with specific strategies for the high performers as well as those currently failing to deliver.
Deliver tangible financial growth across the third party activities



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