Senior Motor Claims Handler

2 weeks ago


Manchester, United Kingdom Vallum Associates Full time

My client is one of the best Commerical Motor Insurer's in the market, with decades of industry experience and a talented team spanning data, technology, customer care, auto repair, HR, finance, and procurement, we are a customer-focused market leader. Every day, we work together seamlessly to excel for our customers.

Your Role:

As a Senior Commercial Claims Handler, reporting directly to a Claims Team Manager, you will ensure our customers receive fair and efficient claims handling services.

Key Responsibilities:

  • Validate, investigate, negotiate, and fulfill Commercial Motor Claims within your handling authority.
  • Take full ownership of each claim, managing the entire process from investigation to negotiation of indemnity and liability, and identifying recovery opportunities.
  • Oversee indemnity spend and reserving, manage customer and third-party expectations, and maximize revenue generation and recovery opportunities.
  • Adhere to regulatory guidelines, serve as a technical mentor, ensure fairness principles, and strive to meet all business targets.
  • Mentor junior members of the claims team

What My Client is Looking For:

  • Passion for delivering excellent customer experiences
  • Commerical Claims experience (any business line / size)
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment with high attention to detail
  • Good IT skills and a willingness to learn


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