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Visitor Services Supervisor

1 month ago

Ayr East Ayrshire, United Kingdom National Trust Scotland Full time €28,000

Job purpose To provide operational coordination and supervision of catering, retail, visitor services, and events at the Robert Burns Birthplace Museum in line with the Trusts policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the face of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the propertys local/national reputation.
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Visitor services, catering, (including ordering, merchandising, sales targets)
Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests
Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.
Working with the Functions & Events Supervisor to deliver the catering offer for weddings, hospitality, and corporate events
Duty management and oversight/maintenance of the property
Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required
Visitor services, functions, events, admissions, and retail offer when acting as Duty Manager
Ensure the property social media is managed to generate interest, engagement and help drive visitors
Instil a Health & Safety culture across the property, ensuring the teamwork within the propertys Safe System of Work to reduce risk of incidents and accidents to volunteers, employees, and visitors.