Current jobs related to Query Resolution Clerk - United Kingdom - The Ardonagh Group

  • Query Resolution Clerk

    2 months ago

    United Kingdom The Ardonagh Group Full time

    Are you someone with an insurance reconciliation background looking for a change?We have an exciting opportunity for a Query Resolution Clerk to join our remote team. You will be responsible for the management of insurer queries for our business. You will investigate the insurer query to identify what remedial actions would lead to their resolution.What You...

  • Legal Administrator – Dispute Resolution

    2 days ago

    united kingdom EJ Legal Full time

    Legal Administrator – Dispute Resolution Leading UK law firm are seeking a Legal Administrator to join them on an initial 12M FTC with scope to extend in London. This role would suit those with previous litigation or legal administrative experience. The Firm: The firm is well known for its collaborative culture and high-quality training and diversity...

  • Accounts Clerk

    4 weeks ago

    United Kingdom Reed Global Full time £35,000

    Accounts Assistant Job DescriptionWe are seeking an experienced Accounts Assistant to join our team at Reed Global. As an Accounts Assistant, you will be responsible for a variety of tasks including visa card analysis, receipt vouching, and processing of non-trade invoices.Key Responsibilities:Visa card analysis and receipt vouchingProcessing of all...

  • Accounts Clerk

    4 weeks ago

    United Kingdom Reed Global Full time £35,000

    Accounts Assistant Job DescriptionWe are seeking an experienced Accounts Assistant to join our team at Reed Global. As an Accounts Assistant, you will be responsible for a variety of tasks including visa card analysis, receipt vouching, and processing of non-trade invoices.Key Responsibilities:Visa card analysis and receipt vouchingProcessing of all...

  • Accounts Payable Clerk

    3 weeks ago

    United Kingdom Cafe Riva Full time £29,350

    Accounts Payable Assistant Job DescriptionCafe Riva is seeking a highly organized and detail-oriented Accounts Payable Assistant to join our team in Ballycoolin. As an Accounts Payable Assistant, you will be responsible for timely processing of supplier invoices, updating monthly accounts payable, and liaising with suppliers and internal departments on...

  • Accounts Payable Clerk

    3 weeks ago

    United Kingdom Cafe Riva Full time £29,350

    Accounts Payable Assistant Job DescriptionCafe Riva is seeking a highly organized and detail-oriented Accounts Payable Assistant to join our team in Ballycoolin. As an Accounts Payable Assistant, you will be responsible for timely processing of supplier invoices, updating monthly accounts payable, and liaising with suppliers and internal departments on...

  • Accounts Payable Clerk

    4 weeks ago

    United Kingdom Cafe Riva Full time £29,350

    Accounts Payable Assistant Job DescriptionCafe Riva is seeking a highly organized and detail-oriented Accounts Payable Assistant to join our team in Ballycoolin. As an Accounts Payable Assistant, you will be responsible for timely processing of supplier invoices, updating monthly accounts payable, and liaising with suppliers and internal departments on...

  • Accounts Payable Clerk

    4 weeks ago

    United Kingdom Cafe Riva Full time £29,350

    Accounts Payable Assistant Job DescriptionCafe Riva is seeking a highly organized and detail-oriented Accounts Payable Assistant to join our team in Ballycoolin. As an Accounts Payable Assistant, you will be responsible for timely processing of supplier invoices, updating monthly accounts payable, and liaising with suppliers and internal departments on...

  • Customs Coordinator

    3 days ago

    United Kingdom Alchemy Global Talent Solutions Full time

    We are working with a Freight Forwarder looking for a Customs Clerk to join their team in Dover. This role is working 4 on 4 off night shift Responsibilities; Creating customs documentation for Air Freight Oversee all customs clearance of traffic moving by road Complete customs entries from start to finish for Imports and Exports Customs import/export...

  • Research Officer

    4 weeks ago

    United Kingdom Apple Recruitment Full time

    Job Title: Research OfficerWe are seeking a highly skilled Research Officer to join our team at Apple Recruitment. As a Research Officer, you will play a crucial role in providing high-quality research and analysis to support the work of the NI Assembly.Key Responsibilities:Conducting objective, evidence-based research on EU decision making and producing and...

  • Research Officer

    4 weeks ago

    United Kingdom Apple Recruitment Full time

    Job Title: Research OfficerWe are seeking a highly skilled Research Officer to join our team at Apple Recruitment. As a Research Officer, you will play a crucial role in providing high-quality research and analysis to support the work of the NI Assembly.Key Responsibilities:Conducting objective, evidence-based research on EU decision making and producing and...

  • Customs Compliance Manager

    4 weeks ago

    United Kingdom Executive Talent Full time £65,000

    Customs Compliance ManagerExecutive Talent is seeking a highly skilled Customs Compliance Manager to join our team in North County Dublin. As a key member of our customs team, you will be responsible for implementing, monitoring, and auditing customs compliance practices across our large customs team based in our Dublin facility.Key Responsibilities:Manage...

  • Customs Compliance Manager

    4 weeks ago

    United Kingdom Executive Talent Full time £65,000

    Customs Compliance ManagerExecutive Talent is seeking a highly skilled Customs Compliance Manager to join our team in North County Dublin. As a key member of our customs team, you will be responsible for implementing, monitoring, and auditing customs compliance practices across our large customs team based in our Dublin facility.Key Responsibilities:Manage...

  • Accounts Receivable Specialist

    4 weeks ago

    United Kingdom Spirit Motor Group Full time £40,000

    Accounts Receivable Administrator OpportunityWe are seeking a highly organized and detail-oriented Accounts Receivable Administrator to join our team at Spirit Motor Group. As a key member of our finance team, you will be responsible for managing debtor collections, resolving customer queries, and performing various administrative tasks.Key...

  • Accounts Receivable Specialist

    4 weeks ago

    United Kingdom Spirit Motor Group Full time £40,000

    Accounts Receivable Administrator OpportunityWe are seeking a highly organized and detail-oriented Accounts Receivable Administrator to join our team at Spirit Motor Group. As a key member of our finance team, you will be responsible for managing debtor collections, resolving customer queries, and performing various administrative tasks.Key...

  • CSM Manager

    3 months ago

    United Kingdom Space Executive Full time

    Customer Success Manager About the Role Join a growing FinTech team as a Customer Success Manager, reporting to the Head of Customer Success. Build and maintain strong, long-term relationships with customers, acting as a trusted advisor. Drive customer satisfaction, product adoption, and contract renewals, while identifying up-sell and cross-sell...

  • Partner Support Manager

    3 days ago

    United Kingdom Talentloop Full time

    Role: Partner Support ManagerLocation: Remote - Must be UK Based - 4 Day working weekSalary & Benefits: Up to £50,000 + Benefits (See below)Our client is one of the most exciting AdTech SaaS businesses in the UK and they are looking to hire a Partner Support Manager on a full time, permanent basis.The Role:You will be working within the Partner Support team...

  • Partner Support Manager

    3 days ago

    United Kingdom Talentloop Full time €50,000

    Role: Partner Support Manager Location: Remote - Must be UK Based - 4 Day working week Salary & Benefits: Up to £50,000 + Benefits (See below) Our client is one of the most exciting AdTech SaaS businesses in the UK and they are looking to hire a Partner Support Manager on a full time, permanent basis. The Role: You will be working within the Partner...

  • Partner Support Manager

    1 month ago

    United Kingdom Talentloop Full time

    Role: Partner Support ManagerLocation: Remote - Must be UK Based - 4 Day working weekSalary & Benefits: Up to £50,000 + Benefits (See below)Our client is one of the most exciting AdTech SaaS businesses in the UK and they are looking to hire a Partner Support Manager on a full time, permanent basis.The Role:You will be working within the Partner Support team...

  • Freight Logistics Coordinator

    4 weeks ago

    United Kingdom Impulse Recruitment Full time £40,000

    Freight Forwarder Executive OpportunityImpulse Recruitment is seeking a skilled Freight Forwarder to join a large company based in Dublin. This is a full-time permanent position offering a great opportunity to work with a large team.The Freight Forwarder Executive will be responsible for assisting with the day-to-day operations within the Freight Forwarding...

Query Resolution Clerk

2 months ago

United Kingdom The Ardonagh Group Full time

Are you someone with an insurance reconciliation background looking for a change?

We have an exciting opportunity for a Query Resolution Clerk to join our remote team. You will be responsible for the management of insurer queries for our business. You will investigate the insurer query to identify what remedial actions would lead to their resolution.

What You Will Do As a Query Resolution Clerk

  • To resolve Insurer Reconciliation Queries - take through to settlement or prepare to be settled.
  • Actively Manage Query workload, referring to Business and Insurer where required, within a timely manner.
  • Evidence proactive Aged Insurer Queries process, displaying appropriate controls are applied to ensure that unflagged Aged Queries are resolved and managed to a 90-day timescale.
  • Triage ad-hoc requests from insurers and ensuring that the Query Management team are fully engaged in prioritising queries in line with agreed deadlines and expectations have been managed with Insurers.
  • Escalating issues where necessary to Business Principals and the Query Management team.
  • Communicate and build relationships with IBA teams.
  • Communicate and build effective relationships with the Insurance Broking Businesses and Advisory Business Operations
  • Ensure successful completion of training and assessment exercises as assigned from the Compliance and Training Department
  • Fulfil responsibilities in line with agreed processes to achieve agreed objectives, and in doing so, ensure compliance with the client and insurer money rules within the FCA Handbook
  • Where applicable, investigate the root cause for queries that arise to help improve the process and prevent queries occurring in future.
  • Support on root cause analysis, specific to Query Type, Insurer and Business unit and group/Insurer led process improvement.
  • Actively lead on the Reduction on Insurer total Query flow
  • Liaising with internal Towergate teams to communicate insurer concerns or issues and ensure that teams have the relevant information and understanding to address the issues in a timely manner.

What we are looking for in a Query Resolution Clerk:

  • Previous experience working in an insurer, broking or IBA environment.
  • Effective communication skills, written and oral.
  • Strong organisational skills and attention to detail.
  • Initiative, proactivity, enquiring approach, resourcefulness.
  • Adaptability, ability to embrace and respond positively to change.
  • Analytical and investigative skills, logical reasoning and problem-solving skills – individually and collaboratively.
  • Ability to work under pressure.
  • Integrity and assertiveness when dealing with complex / business critical issues.
  • Flexibility of working practices, priorities and hours to meet business demands.
  • Microsoft Excel skills to an intermediate level including lookups and pivots (Desirable)

Benefits

In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

  • Holiday entitlement of 26 days plus bank holidays
  • Opportunity to progress your career across the entire Ardonagh family
  • Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
  • Pension scheme for when you feel it’s time to retire
  • 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
  • Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
  • One day paid volunteering to give back to our communities
  • Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
  • The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

Ardonagh Group is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Why not check us out on LinkedIn or speak to one of our team to find out what life’s really like with The Ardonagh Group family.