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1st Line Support
1 month ago
Technical Customer Support
Overview: We seek a proficient Technical Customer Service Representative to join our dynamic team. As a Technical Customer Service Representative, you will serve as the first point of contact for Dealers and end users seeking technical assistance over the phone, email, or chat. You will address inquiries, provide guidance, troubleshoot technical issues, and ensure customer satisfaction through effective communication and problem-solving skills. You will be office based at the Wessex Factory in Andover, Hampshire.
Provide Technical Support: Deliver exceptional technical support to customers by resolving inquiries, troubleshooting issues, and providing guidance on product features and functionalities.
# Answer incoming customer inquiries via phone, email, or chat promptly and professionally, ensuring accurate and timely resolution.
# Maintain detailed records of customer interactions, inquiries, comments, and actions taken, utilizing CRM systems or ticketing software to track and manage customer issues.
# Solid understanding of mechanical engineering and Agricultural or Groundcare machinery. Customer Service Skills: Collaborative mindset with the ability to work effectively within a team environment, share knowledge, and contribute to a positive work culture.
Join our team and be a key contributor to providing exceptional technical support and ensuring customer satisfaction Apply now to embark on an exciting career as a Technical Customer Support.
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