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1st Line

4 months ago

Fareham Hampshire, United Kingdom Aerial Direct Limited Full time

1 st Line Junior IT Engineer
Following an internal promotion, Aerial Direct are looking for a 1st Line Junior IT Engineer to join our busy IT Support team . Reporting into our Information Security & Networks Director, you will be the first point of contact for our inhouse users, providing technical assistance and support for hardware, software, and network-related issues.
This would represent a great opportunity if you’re looking to take your knowledge and interest in IT to the next level – a fantastic career with a proven development track, in a growing company committed to the growth of our employees.
Holiday rising with each year of service
Your Birthday Off - after all it's the most important day of the year
Christmas Closure in addition to your annual leave
Free eye tests & support towards glasses 
Gym Discounts
Our Employee Assistance Programme offering confidential Wellbeing Support
Company pension scheme
Technical Support:
Provide first-line technical support to end-users, resolving hardware, software, and network issues promptly and efficiently.
Assist end-users with account setup, equipment. Educate users on basic IT procedures and best practices.

Log and track support incidents using the helpdesk ticketing system.
Hardware and Software Maintenance:
Install, configure, and update software applications.

Remote Support:
~ Provide remote assistance to off-site users, resolving issues through phone or remote desktop tools.


Maintain accurate and up-to-date documentation of support procedures, solutions, and configurations.


Collaborate with other IT team members to identify and implement improvements to IT systems and processes.
Communicate effectively with second-line support and other technical teams.
Strong knowledge of Microsoft Windows and Office applications.
Familiarity with basic networking concepts.
It would be great if you have:
~ Proven experience in a technical support role, preferably in a helpdesk or service desk environment.

We do this through effective partnerships and a great customer experience.
We can promise that your hard work will be rewarded and recognised, and you’ll be given the tools, training, and support needed to do a great job.
We are proud to be one of the UK’s leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK. 
You’ll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you’re looking for from your career
Step 2: Meet with your would-be manager, our Information Security & Networks Director and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. Agile: We’re always looking to be one step ahead, quick to move, and to anticipate our customers’ needs
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