Technical Operations Manager

2 days ago

East Sussex, United Kingdom IC Resources Full time

This Technical Operations Manager role is ideal for someone who enjoys taking ownership across a broad mix of production, logistics, support, and operational delivery. You’ll effectively run a self-contained part of the business, ensuring that products are built, supported, and shipped reliably while freeing up senior leaders to focus on growth and technical direction. It’s a role that suits someone practical, structured, and comfortable stepping into a fast-moving scale-up environment where no two days look the same. The team has recently absorbed a small acquisition, this hire will stabilise and run this business unit, bringing clarity, process, and consistency to production, quality, logistics and support activity. You’ll have ownership of a small facility and a portfolio of hardware and software products, with the chance to improve systems, streamline processes, and create a more predictable, reliable operating rhythm. Hybrid working is available, but you should expect to be on site regularly due to the hands-on nature of the work. Travel may be required occasionally depending on operational need. As the Technical Operations Manager, you’ll be responsible for day-to-day operations, supplier coordination, production oversight, service workflows, and supporting deployments. You’ll ensure issues are dealt with quickly, information flows cleanly, and the team remains aligned on priorities. Responsibilities Include Running the operations for a small, self-contained business function covering production, support and logistics Overseeing product assembly, scheduling, component readiness and working closely with suppliers Maintaining quality standards, identifying issues early and ensuring corrective actions are followed through Managing logistics and shipments across a global customer base Partnering with support teams to ensure service tickets are handled efficiently and customers receive timely updates Bringing structure to processes, documentation, and handover activity as the business evolves Working closely with the CEO and CTO to translate goals into actionable, repeatable operational plans Supporting installation and deployment activity when required Ensuring stability and continuity during a senior leadership transition What You’ll Bring Background in operations, production or technical delivery within a hardware or electronics-based environment Experience working across hardware and software workflows, ideally where products are assembled, tested and shipped in small batches The ability to step into unclear situations, bring order, and build processes that others can follow Comfortable managing suppliers, logistics, and day-to-day operational decision-making A practical, problem-solving mindset with willingness to get into the detail Strong communication and the confidence to influence cross-functional teams Someone local to the South East or commutable — the role requires consistent on-site presence You’ll be stepping into a genuinely varied operational role where you can take ownership, shape processes, and make an immediate impact. The work is hands-on, meaningful, and highly visible across the organisation. It’s ideal for someone who wants breadth, autonomy, and the chance to directly influence how a growing technology business operates. If you are interested in the Technical Operations Manager position, please contact Emily Wright.

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