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  • IT Desktop Support

    3 months ago


    Belfast, United Kingdom HAYS Full time

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  • Team Leader

    3 months ago


    Belfast, United Kingdom Global 1st Line Full time

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  • Marketing Executive

    3 months ago


    Belfast, United Kingdom Global 1st Line Full time

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  • Helpdesk Advisor

    3 months ago


    Belfast, United Kingdom Sodexo Full time

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  • Call Centre Operator

    3 months ago


    Belfast, United Kingdom Global 1st Line Full time

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  • Helpdesk Advisor

    3 months ago


    Belfast, United Kingdom Sodexo Full time

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  • Managment Trainee

    2 months ago


    Belfast, United Kingdom 1st Line Marketing Global Full time

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  • Team Leader

    2 months ago


    Belfast, United Kingdom 1st Line Marketing Global Full time

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1st line Helpdesk/Desktop Support

2 months ago


Belfast, United Kingdom HAYS Full time

IT Desktop Support IT Desktop Support Rate£24.18/Hr UMBLocationBelfast BT1 3BT Contract 12 Months Job Description: Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements. Escalate issues in line with company processes to ensure customer demands are met. Able to communicate on issues to meet business and customer requirements to avoid escalations. Provide customer service to internal and external customers to ensure consistent experience. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as appropriate to the role/contract. Skills Required Active SC Clearance Proven experience in IT Service environment Ideally certified in appropriate technologies, Dell and Windows to support business strategy Flexible approach to work, covering sites remotely as well as occasional visits to Scotland Demonstrates analytical and systematic approach to resolving complex problems and assignments Demonstrates ability to engage and influence on issues at all levels both internally and customer facing Works under general supervision Uses discretion Able to define and follow instructions and procedures Demonstrates an organised approach to work Proven ability to work under pressure and to tight deadlines. Routine administrative skills Demonstrates effective interpersonal, literacy and numeracy skills Demonstrates awareness of health and safety at work. Next StageConversation with a recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. 4568916