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IT Desktop Support
5 months ago
IT Desktop Support
Rate£24.18/Hr UMBLocationBelfast BT1 3BT
Contract 12 Months
Job Description:Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.Escalate issues in line with company processes to ensure customer demands are met.Able to communicate on issues to meet business and customer requirements to avoid escalations.Provide customer service to internal and external customers to ensure consistent experience.Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.Ensure Department/Contract meets SLA performance targets.Maintain and improve customer satisfaction levels.Understand and adhere to policies and proceduresKeep skills up to date with IT industry standards as appropriate to the role/contract.
Skills RequiredActive SC ClearanceProven experience in IT Service environmentIdeally certified in appropriate technologies, Dell and Windows to support business strategyFlexible approach to work, covering sites remotely as well as occasional visits to ScotlandDemonstrates analytical and systematic approach to resolving complex problems and assignmentsDemonstrates ability to engage and influence on issues at all levels both internally and customer facingWorks under general supervisionUses discretionAble to define and follow instructions and procedures Demonstrates an organised approach to workProven ability to work under pressure and to tight deadlines. Routine administrative skillsDemonstrates effective interpersonal, literacy and numeracy skillsDemonstrates awareness of health and safety at work.
Next StageConversation with a recruiter to assess suitability.
Start DateASAP
Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role – please let me know.
# 4568916
