Support Team Lead; Service Desk, Help Desk

5 days ago


London, United Kingdom Vertex IT Solutions Ltd Full time

Role: SalesForce Support Lead
Our client is a specialist, global, information company that helps the world’s most ambitious businesses win in the digital economy. The information, insights, connections, data and digital tools solve customer problems in three disciplines:
·PRODUCT DESIGN via global trend forecasting service WGSN;
·MARKETING via global benchmark for creative excellence and effectiveness Cannes Lions and WARC and strategic advisory firm MediaLink;
·SALES via retail and eCommerce strategy and analytics products from One Click Retail, Clavis Insight and Planet Retail RNG, the world’s premier payments and FinTech congress Money20/20, global retail industry summit World Retail Congress and Retail Week.
Work as part of the Company’s Application Support team.
·Act as first line support for all incoming cases/tickets relating to Salesforce for agreed Opcos, closing tickets where possible or triaging and assigning to appropriate CRM partner
Work as part of a team to assist in the support of the organisations applications.
·Support of general P1 business applications and engage with customers on all levels.
·Monitor all incoming tickets/cases for agreed Opcos/CRM solutions
·Take ownership of Salesforce tickets/cases that do not require development effort
·Take responsibility for a range of cases requiring configuration or data management tasks
·API integrations and especially connections to Salesforce
·Creation of documentation and run for existing and new deployments.
·Building relationships with Key Finance Stakeholders within the business.



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