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Cloud Marketplace Operations Expert

3 months ago

Chippenham Wiltshire, United Kingdom IP Source Ltd Full time

Cloud Marketplace Operations Expert

Chippenham – Hybrid after Probation

Up to £45,000 (£60k OTE) + Benefits

Company Overview:

Our client ranks among Europe's leading IT service providers, known for their expertise, partnership, and forward-facing outlook for 40 years. They prioritize being close to their customers, with over 85 system houses and e-commerce companies across 14 European countries. Catering to midsized businesses, large corporations, and public-sector organizations, they offer a blend of direct IT product sales and extensive systems integration services. They provide comprehensive solutions locally, throughout Europe, and worldwide through IT alliance partners on every continent.

Role Overview:

As a Cloud Marketplace Operations Expert, you will play a pivotal role within the Software Pillar of the Technical Pre-Sales function of Business Solutions and Services. This role encompasses licencing, contracts, compliance, Software Asset Management & Compliance, and a multi-marketplace approach. You will support streamlining and managing the marketplace portfolio across multiple business units, leading and managing the onboarding of new customers, and aiming for a 100% retention rate. Your expertise will be vital in providing high-standard service across various software solutions and platforms, especially within the Microsoft portfolio.

  • Daily management of the Cloud Marketplaces.
  • Oversee the marketplace inbox, addressing billing issues, credits, manual orders, and invoicing.
  • Monitor and support incoming customer communications regarding support and licence/product queries.
  • Manage the onboarding process for monthly billing until customer engagements transition to the Customer Success Manager.
  • Proactively manage and secure software renewals, working towards a 100% retention rate and upsell/cross-sell opportunities.
  • Build strong relationships within the wider business and collaborate with external suppliers.
  • Serve as the first point of contact for updates and support calls regarding licensing and commitment requirements.
  • Manage Microsoft admin permissions for customers.
  • Assist in presenting new and renewal proposals.
  • Streamline Cloud Marketplace offers to include a wider portfolio (Adobe, AWS, Google, etc.).
  • Deliver customer marketplace demos to encourage self-service adoption.
  • Support Vendor Alliance Managers by collecting revenue statistics and monitoring the success of growth across key Marketplace vendors.

Candidate Requirements:

  • Minimum of 3 years of experience with Microsoft tools
  • High level expertise in Microsoft licensing.
  • High-level knowledge of Microsoft Partner Center and Adobe licensing.
  • Proficiency in Adobe Partner Connection.

What's on Offer:

  • Hybrid working (3 days in/2 days out) after a successful 3-month probation period.
  • A supportive, fun, and hardworking culture with social events.
  • Perks including incentives (holidays, vouchers, lunches, spot prizes).
  • Top-of-the-range technology for office and home working (laptops, screens, latest iPhone, etc.).
  • Subsidized health care/medical benefits.
  • 25-30 days of annual leave plus bank holidays, with an optional 2 weeks unpaid leave (increases with tenure).
  • A progression plan featuring training and mentor programs.