![Thrive Learning Limited](https://media.trabajo.org/img/noimg.jpg)
Director, Customer Account Manager
4 weeks ago
As an Account Manager, you will play a pivotal role in growing our customer base, driving customer satisfaction, account expansion, and retention. Client Relationship Management: Account Growth & Retention: Effectively and proactively identify upsell and cross-sell opportunities within existing accounts.
Develop account strategies and plans that support the business objectives of your customers as well as Thrive’s overall company goals.
Collaborate with Product, Sales and Marketing teams to develop strategies for organic growth.
Cross-functional Collaboration: Collaborate closely with Professional Services, Customer Success and Customer Support teams to ensure a cohesive approach to account management which maximises on customer satisfaction and delivers exceptional, demonstrable value through the customer journey.
Reporting & Insights: Collaborate closely with Customer Success to track and monitor key performance indicators related to account health, adoption, engagement and success metrics, showcasing the impact on customer satisfaction, retention, and revenue growth.
Utilise data insights to identify trends, opportunities, and areas for improvement.
Competitive Intelligence: Propose and drive enhancements to optimise Account Management processes and overall efficiency.
Proven experience in account management, specifically at least 3 years in the learning technology industry.
Customer-centric with a passion for delivering exceptional customer experiences and a deep understanding of the customer lifecycle.
Organised, methodical, yet agile and adaptable to changing priorities and requirements.
LI-Hybrid
#
-
Director, Customer Account Manager
4 weeks ago
England, United Kingdom Hybrid Full timeAccount Director Bristol office with UK travel As an Account Director at Hybrid, you will lead our key Strategic Partnership accounts and be responsible for their success and growth. Managing and mentoring a team of Senior Account Managers and Account Managers you will establish effective working processes to ensure clients needs are met through...
-
Director, Customer Account Manager
3 weeks ago
England, United Kingdom Hybrid Full timeAccount Director Bristol office with UK travel As an Account Director at Hybrid, you will lead our key Strategic Partnership accounts and be responsible for their success and growth. Managing and mentoring a team of Senior Account Managers and Account Managers you will establish effective working processes to ensure clients needs are met through...
-
Director, Customer Account Manager
3 weeks ago
England, United Kingdom Hybrid Full timeAccount Director Bristol office with UK travel As an Account Director at Hybrid, you will lead our key Strategic Partnership accounts and be responsible for their success and growth. Managing and mentoring a team of Senior Account Managers and Account Managers you will establish effective working processes to ensure clients needs are met through...
-
Director, Customer Account Manager
4 weeks ago
England, United Kingdom Hybrid Full timeAccount Director Bristol office with UK travel As an Account Director at Hybrid, you will lead our key Strategic Partnership accounts and be responsible for their success and growth. Managing and mentoring a team of Senior Account Managers and Account Managers you will establish effective working processes to ensure clients needs are met through...
-
Director, Customer Account Manager
3 weeks ago
England, United Kingdom Hybrid Full timeAccount Director Bristol office with UK travel As an Account Director at Hybrid, you will lead our key Strategic Partnership accounts and be responsible for their success and growth. Managing and mentoring a team of Senior Account Managers and Account Managers you will establish effective working processes to ensure clients needs are met through responsive...
-
Director, Customer Account Manager
3 weeks ago
England, United Kingdom Taylor Higson Full timeAccount Director Hybrid/Client Site Leicester An established leading provider of printed materials, serving a diverse group of clients that prides itself on delivering exceptional customer service and achieving business objectives through strategic account management. As an Account Director, you will have P&L responsibility, lead and motivate a team of...
-
Director, Customer Account Manager
1 month ago
England, United Kingdom Enlist | Recruitment Full timeAccount Director - IT Reseller Fully remote/ 4 day working week Our client who are a prestigious IT Reseller are actively seeking an experienced Account Director to join their top-tier team. This role is designed for a Account Director with a proven track record in the IT Reseller sector, committed to delivering unparalleled service and achieving...
-
Director, Customer Account Manager
1 month ago
England, United Kingdom Enlist | Recruitment Full timeAccount Director - IT Reseller Fully remote/ 4 day working week Our client who are a prestigious IT Reseller are actively seeking an experienced Account Director to join their top-tier team. This role is designed for a Account Director with a proven track record in the IT Reseller sector, committed to delivering unparalleled service and achieving...
-
Director, Customer Account Manager
3 weeks ago
England, United Kingdom Enlist | Recruitment Full timeAccount Director - IT Reseller Fully remote/ 4 day working week Our client who are a prestigious IT Reseller are actively seeking an experienced Account Director to join their top-tier team. This role is designed for a Account Director with a proven track record in the IT Reseller sector, committed to delivering unparalleled service and achieving...
-
Director, Customer Account Manager
3 weeks ago
England, United Kingdom Enlist | Recruitment Full timeAccount Director - IT Reseller Fully remote/ 4 day working week Our client who are a prestigious IT Reseller are actively seeking an experienced Account Director to join their top-tier team. This role is designed for a Account Director with a proven track record in the IT Reseller sector, committed to delivering unparalleled service and achieving...
-
Director, Customer Account Manager
1 week ago
England, United Kingdom Aaron Wallis Sales Recruitment Full time €65,000Account Director (Remote) £65,000 Basic + Bonuses Our client is a leading professional services and consultancy firm seeking a passionate and experienced Account Director to join their growing team. In this remote position, you'll play a pivotal role in managing their most valuable accounts, fostering strategic partnerships, and driving significant...
-
Director, Customer Account Manager
1 week ago
England, United Kingdom Aaron Wallis Sales Recruitment Full time €65,000Account Director (Remote) £65,000 Basic + Bonuses Our client is a leading professional services and consultancy firm seeking a passionate and experienced Account Director to join their growing team. In this remote position, you'll play a pivotal role in managing their most valuable accounts, fostering strategic partnerships, and driving significant...
-
Director, Customer Account Manager
3 weeks ago
England, United Kingdom Premier Group Recruitment Full time €45,000 - €60,000Job Title: Account Director Location: Oxfordshire, hybrid working Skills: Agency, PR, Communications, Digital, Clients, Relationships, B2B, B2C My client is an exciting and growing PR marketing agency who are now looking to further expand their already strong client services team by adding another Account Director. These guys work with a range of...
-
Director, Customer Account Manager
3 weeks ago
England, United Kingdom Premier Group Recruitment Full time €45,000 - €60,000Job Title: Account Director Location: Oxfordshire, hybrid working Skills: Agency, PR, Communications, Digital, Clients, Relationships, B2B, B2C My client is an exciting and growing PR marketing agency who are now looking to further expand their already strong client services team by adding another Account Director. These guys work with a range of...
-
Director, Customer Account Manager
2 months ago
England, United Kingdom Etopia Consultancy Full timeThis is an exciting new role to join a growing Amazon agency - Etopia Consultancy. Amazon Agency experience essential You will be responsible for managing a portfolio of consumer goods clients, strategizing with the clients to create bespoke Amazon account plans, delivering against these whilst acting as an extension of their business. This role is...
-
Director, Customer Account Manager
2 months ago
England, United Kingdom Etopia Consultancy Full timeThis is an exciting new role to join a growing Amazon agency - Etopia Consultancy. Amazon Agency experience essential You will be responsible for managing a portfolio of consumer goods clients, strategizing with the clients to create bespoke Amazon account plans, delivering against these whilst acting as an extension of their business. This role is...
-
Director, Customer Account Manager
2 months ago
England, United Kingdom ESP Full timeUK Account Director - Managed Services company: Private - very well backed financially. Supported by Google with marketing investment. Managed Security Services company mainly but also covers: IT Security Managed Services, IT Security Consulting, IT Security Management, Penetration Testing, and Cloud based Authentication You will be targeting...
-
Director, Customer Account Manager
2 months ago
England, United Kingdom ESP Full timeUK Account Director - Managed Services company: Private - very well backed financially. Supported by Google with marketing investment. Managed Security Services company mainly but also covers: IT Security Managed Services, IT Security Consulting, IT Security Management, Penetration Testing, and Cloud based Authentication You will be targeting...
-
Director, Customer Account Manager
4 weeks ago
England, United Kingdom Lyonsbennett Full timeWe started 15 years ago in a shared office, with one Premier League football club as a client and a vision to produce creative and engaging annual reports. This focus has helped us grow into the award-winning agency we are today, providing the opportunity to work with some of the UK’s leading companies who invest in industries and ideas that are making a...
-
Director, Customer Account Manager
3 weeks ago
England, United Kingdom Lyonsbennett Full timeWe started 15 years ago in a shared office, with one Premier League football club as a client and a vision to produce creative and engaging annual reports. This focus has helped us grow into the award-winning agency we are today, providing the opportunity to work with some of the UK’s leading companies who invest in industries and ideas that are making a...