Director, Customer Account Manager

4 weeks ago


England, United Kingdom Thrive Learning Limited Full time

As an Account Manager, you will play a pivotal role in growing our customer base, driving customer satisfaction, account expansion, and retention. Client Relationship Management: Account Growth & Retention: Effectively and proactively identify upsell and cross-sell opportunities within existing accounts.
Develop account strategies and plans that support the business objectives of your customers as well as Thrive’s overall company goals.
Collaborate with Product, Sales and Marketing teams to develop strategies for organic growth.
Cross-functional Collaboration: Collaborate closely with Professional Services, Customer Success and Customer Support teams to ensure a cohesive approach to account management which maximises on customer satisfaction and delivers exceptional, demonstrable value through the customer journey.
Reporting & Insights: Collaborate closely with Customer Success to track and monitor key performance indicators related to account health, adoption, engagement and success metrics, showcasing the impact on customer satisfaction, retention, and revenue growth.
Utilise data insights to identify trends, opportunities, and areas for improvement.

Competitive Intelligence: Propose and drive enhancements to optimise Account Management processes and overall efficiency.
Proven experience in account management, specifically at least 3 years in the learning technology industry.
Customer-centric with a passion for delivering exceptional customer experiences and a deep understanding of the customer lifecycle.
Organised, methodical, yet agile and adaptable to changing priorities and requirements.
LI-Hybrid
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