Senior Manager

3 weeks ago

England, United Kingdom ICP Full time

ICP is a worldwide leader in Content Operations, offering Solutions that deliver exceptional business outcomes for global brands such as Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. We help global companies get control of their content operations. We guide everything from content management and logistics to creative operations and production to digital commerce enablement so they can achieve a frictionless flow of content through all their systems and channels. Content confidently. ™

We Are: Curious, Focused, Creative, Trustworthy, and Inclusive.

We want to hear from ambitious, experienced individuals who are passionate about building and nurturing relationships.

As a Senior Manager in Delivery Operations this role will focus primarily on the services offered to one of our global FMCG clients. These services range from DAM/Content & User Management, Media Trading and Ad Operations, and Website Management.
You will have oversight across all aspects of these teams, ensuring quality and excellence at every opportunity. The role includes the functional and executional management of all operations, and requires a practical and pragmatic mindset, while also being strategic to support the organic growth of this account. To be an effective leader in this role you will be required to flex your skills: building client relationships with a customer-first approach, strong knowledge of business operations; driving fit-for-purpose ways of working/processes/delivery, and an expert grasp of the digital technologies and ecosystems we support.
You will work very closely with the Client Partner, who will have overall accountability for the account, to support with identifying new opportunities and develop new solutions & services.
This role reports to the Managed Content Services Regional Lead and is a hybrid role with the expectation to be in the office (London Bridge/Slough) at least 2 days a week. Must be able and willing to collaborate across time zones to accommodate our global clientele and delivery teams.

Central point of contact for key business stakeholders to provide data and analysis on team and capacity status, SLAs, and platform activity aligned to client expectations
Maintains and implements governance programmes and documentation to deal with common issues, ensuring enhanced user experiences across all business needs and objectives.
Supports resourcing casting (for new projects or resources replacement) including outlines the resourcing needs based on agreed SOW and reaches out to Practice Lead to secure resourcing.
Support onboarding of any new resources to the account
Manages Account resources on various engagements and responsibility over delivery to expectations
Ability to understand the overall accounts strategy and work towards it, driving efficiencies, best practice and learnings across the account, and into the wider ICP service offerings.
Building and maintaining relationships with key stakeholders.
Partner with our Solution Specialist and Client Partner to draft strategic account plans and support specific opportunities for growth within existing accounts.

Proven ability to work both independently and leading cross-functional teams, building exceptional working relationships with clients and colleagues.
~ Additional experience around Website Management and/or Media Trading knowledge would be a plus.
~ Solution focused mindset and the ability to connect specifics of digital marketing operations to the outcomes desired by our clients.
~ Experience building strong relationships internally and externally utilizing an open, collaborative, authentic communication style with all levels and various environments.
~

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