Fixed term Order Processor

4 days ago

Warrington Cheshire, United Kingdom Sonova Group Full time

As an important member of the Order Entry Team you are responsible for accurately processing new, repair, remake, and credit return orders in SAP and Salesforce (CRM). The role ensures all customer orders are entered correctly, impressions and audiograms meet quality standards, and all related documentation is prepared and processed efficiently. Accurately enter new orders into SAP, ensuring correct selection of accounts, shipping methods, pricing, and instrument model/variant configuration.
Review and assess impressions for quality and audiograms for instrument suitability.
Identify and escalate any incomplete or unclear orders using Salesforce (CRM).
Enter repair and remake orders into SAP, ensuring accurate configuration (ITE only where applicable).
Assess impressions for quality on remake orders.
Query and escalate any discrepancies or issues through Salesforce (CRM).
Record and escalate any order or credit-related issues through Salesforce (CRM).
Fluent written and verbal English skills
Proficient in MS Office and quick to learn new systems
GCSE English/Maths) is an advantage
As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.
We grow talent. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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