Customer Relationship Management Executive

1 month ago

London, United Kingdom Freshworks Inc. Full time

We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
The ideal candidate will have a proven track record in nurturing executive-level partner relationships and demonstrating exceptional business planning skills. You will have made significant contributions to growth within the UK channel community, particularly in the EX/CX space, and have a history of delivering impactful results.Join us at Freshworks, where your expertise in strategic partnership management will be pivotal in driving our growth in the crucial UK market.
Mentor and inspire a team, fostering a culture of innovation and excellence in partnership management.
Drive partner program enhancements, including incentive models, enablement strategies, and performance metrics, to maximize partner engagement and revenue generation.
2+ years of experience in SaaS or channel sales, with a focus on strategic partnership management.
~ SaaS background is highly preferred, with a deep understanding of software and services alliances.
~ Willingness to travel frequently to engage with partners and internal teams.
~ Bachelor's degree in a relevant field.

Company funded Life & Long-Term Disability insurance
~ Cycle to work Scheme
~ Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options
~ Company Funded Employee Assistance Program (EAP) for both you and your family
~25 days annual Paid-Time-Off (PTO)
~ Discounted Tax Support Services

We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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