IT Administrator
3 weeks ago
About Dalkia in the UK:
Jointly owned by EDF and Dalkia, we are a leading technical services group operating nationwide in the UK. Housing key expertise under one roof, we provide specialist technical services in technical facilities management, mechanical and electrical engineering, energy performance contracting and systems integration and digital services.
We leverage the strength of our Group, without losing the personability of a smaller business. We are a people-first culture. In fact, our customers tell us that we build the best people and customer relationships in the business.
With an annual turnover of over c.£600m, c. 4,000 employees and a diverse and inclusive ethos, we are proud to attract great talent, nurturing and inducting our people who embed the Dalkia DNA and apply an innovative mindset across all customer engagements.
With c 80 employees, the Dalkia group centre has HR, Finance, Legal, IT, QSHE and Communications teams supporting our business unit colleagues in these specialisms. We provide technical expertise, governance, policy, guidance and support to the business units to provide a high-quality service to their own people and their clients. Roles in the centre work closely with Executive team to shape and deliver our strategic goals but also partner with the business functions to embed the values, behaviours and strategic ambitions.
Summary of the role:
Based in either Staines or Central London.
As our IT Administrator you will demonstrate strong communication and organisational skills to provide administrative support to the Group IT Team at Dalkia UK including financial / accounting / invoicing reconciliation and management of issues, producing reporting and metrics, arranging meetings and helping with ad hoc administrative duties as required. You will be required to manage your time to deliver on competing priorities. This is a great opportunity for an ambitious and enthusiastic candidate to progress their career in IT administration and assist in the standardisation of and structure of processes and procedures within an evolving department.
Responsibilities :
As our IT Administrator you will:
- Provide efficient and customer focused administrative assistance to the IT team
- Assist in the procurement of IT items; raising purchase orders, reconciling invoices, managing supplier and internal finance team payment queries for all IT purchasing/invoices.
- Produce Metrics on IT department performance as well as weekly/monthly management reporting.
- Produce Service Desk reports/metrics/dashboards from system generated data
- Manage the administration of the telephony accounts (Vodafone/EE and BT) including account queries, invoices and producing monthly usage stats and summaries.
- Assist with supplier contract management including maintaining a contract register, onboarding new vendors and managing a schedule of supplier engagement
- Manage software licensing renewals schedule to ensure their timely execution.
- Assist with IT hardware stock management and reporting and track against budget
- Contribute to and help maintain internal processes and documentation (including ITIL based docs) to ensure their refresh cycle is kept current
- Attend and manage the administration of the weekly Change Advisory Board including documenting and communicating decisions and compliance checks on ticketing.
- Assist with other ad hoc IT administrative work as required which may include coordination of meetings/events and communication coordination.
Behaviours and competencies
- Agility – ability to adapt style and approach to meet different needs and requirements.
- Analytical – able to analyse data, draw out themes/trends to inform data driven decisions
- Commercial Awareness – understands the importance of managing costs and expense, applying the necessary controls
- Communication – able to adapt style and approach to enable a diverse audience to connect with the messages and understand the purpose.
- Empathy and compassion – People First always
- Discretion and ethics – mature attitude to managing confidential and sensitive information.
- Quick decisions – based on well-reasoned thinking.
- Integrity
- Risk Management – is aware of the impact on risk to the business and applies the necessary controls
- Initiative: Proactively takes ownership of tasks while looking for opportunities to improve processes
- Accountability: Takes responsibility for tasks and ensures accuracy and compliance with established procedures
- Customer Service Orientation: Shows a customer-centric approach to delivering services, providing timely and helpful support to Dalkia employees.
- Team Player: Ability to collaborate and work as part of a team and across the organisation.
Skills and experience:
- High degree of attention to detail and numerate
- Excellent Customer Services skills
- Excellent organisation and administration skills
- Basic knowledge of Service Desk Management Systems
- Be able to demonstrate advanced, hands-on knowledge of utilising Microsoft products (O365) including Sharepoint
- Have the ability to multitask and prioritise workload, while maintaining efficiency and quality of work
- ITIL Foundation certified or exposure to an IT ITIL environment
- Reporting or dashboard skills using Microsoft Power BI or similar
- Experience in a similar role in IT Administration
Company benefits:
- We pay for professional memberships relevant to your role and invest in our people’s professional development
- Pension Scheme
- Private Health Insurance
- 4 x Salary Life Assurance
- 25 Days Holiday (increasing on service) PLUS Bank holidays
- Cycle to work scheme
- An electric vehicle scheme – where we help you lease an electric vehicle for a fixed monthly cost.
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