Client Service Manager
3 months ago
Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.
We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally We have a passion for growth, including investing in the development of our people.
We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.
The Client Service Manager will be responsible for managing and selling services to assigned clients, maintaining, and expanding Airswift’s client and contractor base, and diversifying service lines. Additional duties include meeting sales targets, supporting contractors, driving client retention, and using the Candidate Management System.
Management and sales for specifically assigned clients.
Maintain Airswift’s current and new client and contractor base to leverage existing service lines & continue to diversify all service lines to develop net new GP growth.
Develop trusted advisor relationships with key line managers, contractors, stakeholders and executive sponsors.
Develop and maintain a hotlist of candidates, relative to your accounts and discipline, and proactively sell them to market daily.
Interact with, train, and develop the Delivery Centre to cover all client delivery needs across the Account Managers specified clients.
Monitor overall delivery, ensuring all standard level agreements are met, terms and conditions are executed properly, and services are delivered according to client’s needs.
Monitor and review monthly sales performance against forecast.
Ensure compliance with standardised workflows to effectively manage project delivery within the contracted scope, timeline, and cost.
Proactively lead a joint company strategic account planning session.
Adhere to the local regulatory requirements and customer policy.
Support contractors and assignees throughout their assignment from onboarding to offboarding, including all pre-access requirements, logistics, document recording, tracking of recharges and ongoing support to queries.
Adopt and ensure best practice use of the Candidate Management System.
Strong interpersonal, communication, organisation, and time management skills.
Adept in time management and can demonstrate structure in thinking.
Strong client service skills.
Accredited degree or equivalent work experience.
Experience working in ATS and CRM systems.
Account management experience with a proven record of providing excellent customer service.
Proven experience leading strategic projects.
Ability to network at a senior level.
Ability to travel 50% within the region to client locations.
Excellent Microsoft skills, particularly Word & Excel.
Attractive monthly base salary + competitive commission/performance bonus.
Genuine career progression opportunities, either locally or globally
World-class training programmes and development opportunities
Virtual Onboarding Events exclusively for new hires.
Team driven environment, supportive culture with a focus on work-life balance.
Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
Growth requires change, challenge, risk and sacrifice - we will always choose growth.
The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
Visit our website and social media to find out more -
Diversity & Inclusion
At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.
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