Technical Support Engineer

1 month ago

United Kingdom Cloud Decisions Full time €32,000

Infrastructure Support Engineer

To £32,000 + Incredible progression potential

Summary

Do you want to work for a Microsoft first/Cloud First Managed Service provider and a recognised leader in helping companies transform and innovate. They have a wealth of knowledge and experience, and help organisations both large and small (100-2,000+ users) with the successful deployment of the right technology to unlock their potential. It’s in their DNA to go that extra mile to ensure the success of their clients.

As an Infrastructure Support Engineer, you will be working with end users, alongside other staff and liaising with suppliers, as appropriate.

In addition, you will manage the configuration of end user devices (laptops, desktops and tablets) from point of purchase through to deployment ensuring the end user is satisfied with the end result and informed of progress during the lifecycle. Displaying meticulous attention to detail through the process.

As an Infrastructure Support Engineer your day to day will involve:

  • The primary objective of this role will be to manage the configuration of end user devices (laptops, desktops and tablets) from point of purchase through to deployment ensuring the end user is satisfied with the end result and informed of progress during the lifecycle. Displaying meticulous attention to detail through the process.
  • In addition, the role will involve communicating via email to manage and resolve escalated 1st line support calls and service requests generated from the customer base or projects team. You will be expected to receive inbound phone calls in relation to tickets on occasion.
  • Occasional involvement in internal project work or onsite support visits within the role.
  • All support calls and issues are to be undertaken and documented in accordance with required standards, methods and procedures.
  • Document details of all hardware & software items that have been installed so that configuration management records can be updated.
  • Monitor the progress of requests for support and ensure users and other interested parties are kept informed.
  • You will be expected to plan and organise own work effectively. Prioritise requests for support in a systematic manner with a very sharp focus on attention to detail.

Qualifications, Skills & Experience

Required:

  • The desire to progress and a positive and proactive attitude to self-development.
  • Hold an interest in Computing and changes in the IT industry.
  • Determination to provide fast, high-quality support services.
  • Committed attitude towards a first-class customer service
  • Clear written and verbal communication skills.
  • A technical understanding of PC's and common operations.
  • Knowledge of Windows 7, 8 and 10, 11 Operating Systems.
  • A driving license is preferred with access to a vehicle.

Desirable:

  • A minimum of 1 year Infrastructure experience in a similar position managing multiple tasks.
  • Developing knowledge of current Microsoft and Mac operating systems.
  • Developing knowledge Office 365 administration experience including exchange online and Azure active directory.
  • Microsoft Active Directory administration.
  • Strong desktop support skills (Office suite, anti-virus etc.)

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