Senior Technical Support Engineer
1 month ago
Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach.
Netwrix empowers security professionals to face digital threats with confidence by enabling them to identify and protect sensitive data as well as to detect, respond to, and recover from attacks. More than 13,500 organizations across 100+ countries rely on Netwrix solutions to strengthen their security and compliance posture. By reducing the cybersecurity burden with Netwrix, organizations concentrate on advancing their cause while reducing cyber risk.
With more than 15 years of expertise in the field, Netwrix continues to expand its market presence through innovation, organic growth, and strategic acquisitions (Stealthbits, StrongPoint, Anixis, NNT, PolicyPak, UserCube, Mateso,Imanami, CoSoSys, Remediant). Our journey is further strengthened by the backing of the renowned private equity firms, TA Associates and Centerbridge Partners.
The Technical Support Engineer is responsible for supporting the organization’s software in client environments while providing exemplary customer service. To provide timely and effective technical support through phone, web, and email for an Active Directory Security product.
Strong customer-facing and relationship-building skills with a passion for customer service and success.
Assist in testing new product releases and updates.
Conduct training sessions for customers to enhance their understanding of Netwrix products.
We are looking for a proactive and customer-focused Technical Support Engineer to provide exceptional technical assistance to our clients. Netwrix’ s Technical Support Engineer must be able to quickly understand and troubleshoot complex technical issues related to Netwrix products. Success is evident when technical support engineers consistently meet or exceed established timelines for issue resolution, contributing to a positive customer experience.
~ A successful Technical Support Engineer actively contributes to the company’s knowledge base by creating and updating articles. This helps empower customers to resolve common queries independently and reflects a commitment to continuous improvement.
~ Success in this role involves collaborating seamlessly with internal teams, such as development and quality assurance. Training and Documentation: Contributing to the training of customers by conducting informative sessions demonstrates success. A successful Technical Support Engineer actively contributes to a positive and collaborative team culture. A Technical Support Engineer’s ability to address customer needs, exceed expectations, and contribute to overall customer satisfaction plays a crucial role in the long-term success of Netwrix Corporation.
A minimum of two years’ experience providing technical support, software development or implementation of software applications
Strong knowledge of Windows Operating Systems and Microsoft Exchange
Good communication skills in English (written and verbal)
Experience with virtualization software (VMWare, etc.)
Fluent in French a plus.
Additional paid day off at your B-day;
Wellness Programs (walking challenges, virtual yoga classes, and virtual stretching exercises);
Challenging projects and opportunities for Career Advancement;
Casual and Innovative Upbeat Work Environment;
All Told…We’re a Culture that Truly Cares About our Employees, and Their Voice to Help Us Thrive
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