Senior Technical Support Engineer

4 weeks ago

United Kingdom Netwrix Corporation Full time

About Us:

Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach.

Netwrix empowers security professionals to face digital threats with confidence by enabling them to identify and protect sensitive data as well as to detect, respond to, and recover from attacks. More than 13,500 organizations across 100+ countries rely on Netwrix solutions to strengthen their security and compliance posture. By reducing the cybersecurity burden with Netwrix, organizations concentrate on advancing their cause while reducing cyber risk.

With more than 15 years of expertise in the field, Netwrix continues to expand its market presence through innovation, organic growth, and strategic acquisitions (Stealthbits, StrongPoint, Anixis, NNT, PolicyPak, UserCube, Mateso,Imanami, CoSoSys, Remediant). Our journey is further strengthened by the backing of the renowned private equity firms, TA Associates and Centerbridge Partners.

About this role:

The Technical Support Engineer is responsible for supporting the organization’s software in client environments while providing exemplary customer service. In this role, you will play a crucial part in ensuring our customers have a seamless experience with Netwrix products. You will troubleshoot and resolve technical issues, communicate effectively with customers, and collaborate with internal teams to enhance our products.

Responsibilities:

  • To provide timely and effective technical support through phone, web, and email for an Active Directory Security product.
  • To be able to identify and resolve issues that arise and reproduce in house and work with Q.A./Engineering to resolve when a resolution or workaround is not available.
  • Understand customer requirements and assist with implementing solutions.
  • Facilitate knowledge transfer to customers during troubleshooting and resolution.
  • Ability to identify and solve problems efficiently and effectively.
  • Strong customer-facing and relationship-building skills with a passion for customer service and success.
  • Create and update knowledge base articles to assist customers in resolving common queries independently.Assist in testing new product releases and updates.
  • Conduct training sessions for customers to enhance their understanding of Netwrix products.

What does success look like in this position?

We are looking for a proactive and customer-focused Technical Support Engineer to provide exceptional technical assistance to our clients. The combination of technical expertise, customer satisfaction, and effective collaboration will be identified in the following areas:

  • Customer Satisfaction: Consistent positive feedback from customers after resolving issues promptly, providing clear and helpful communication, and ensuring customers feel supported and valued.

  • Technical Proficiency: Netwrix’ s Technical Support Engineer must be able to quickly understand and troubleshoot complex technical issues related to Netwrix products. The engineer should demonstrate continuous improvement in technical skills and stay updated on new product releases and features.

  • Issue Resolution Time: Meeting or exceeding service level agreements (SLAs) for resolving customer issues is crucial. Success is evident when technical support engineers consistently meet or exceed established timelines for issue resolution, contributing to a positive customer experience.

  • Knowledge Base Contribution: A successful Technical Support Engineer actively contributes to the company’s knowledge base by creating and updating articles. This helps empower customers to resolve common queries independently and reflects a commitment to continuous improvement.

  • Effective Collaboration: Success in this role involves collaborating seamlessly with internal teams, such as development and quality assurance. Providing clear and detailed information for escalated issues and working collaboratively to find solutions demonstrates effective teamwork.

  • Proactive Communication: Successful TSEs proactively communicate with customers, keeping them informed about the status of their issues, updates, and resolutions .Clear and concise communication fosters trust and enhances the overall customer experience.

  • Training and Documentation: Contributing to the training of customers by conducting informative sessions demonstrates success. Additionally, creating and updating documentation to aid customers and internal teams showcases a commitment to knowledge sharing and improving overall product understanding.

  • Adaptability and Continuous Learning: Success in this dynamic role is characterized by an engineer’s ability to adapt to new technologies, learn quickly, and stay ahead of industry trends . Embracing continuous learning ensures the ability to handle evolving customer needs.

  • Positive Team Contribution: A successful Technical Support Engineer actively contributes to a positive and collaborative team culture. Sharing insights, providing assistance to colleagues, and fostering a supportive environment contribute to overall team success.

  • Customer Retention: Ultimately, success is reflected in customer retention. A Technical Support Engineer’s ability to address customer needs, exceed expectations, and contribute to overall customer satisfaction plays a crucial role in the long-term success of Netwrix Corporation.

You are a strong fit for this role if you have:

  • A minimum of two years’ experience providing technical support, software development or implementation of software applications
  • Expert level knowledge of Active Directory and Azure Active Directory
  • Strong knowledge of Windows Operating Systems and Microsoft Exchange
  • Strong analytical and problem-solving skills required supported by excellent customer relationship skills
  • Must be team-oriented and self-motivated, able to manage multiple tasks prioritizing based on deadlines and urgency/impact
  • Good communication skills in English (written and verbal)
  • Experience with virtualization software (VMWare, etc.)
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Certifications for Active Directory and/or Azure Active Directory a plus.
  • Fluent in French a plus.

Why You’ll Love Working at NETWRIX:

  • Employment according to the Labor Code;
  • Additional paid day off at your B-day;
  • Excellent Health Benefits;
  • Wellness Programs (walking challenges, virtual yoga classes, and virtual stretching exercises);
  • Challenging projects and opportunities for Career Advancement;
  • Casual and Innovative Upbeat Work Environment;
  • Team Orientated and Collaborative Colleagues.

All Told…We’re a Culture that Truly Cares About our Employees, and Their Voice to Help Us Thrive We welcome people across all different backgrounds and experiences and look forward to hearing from you

NETWRIX is an Equal Opportunity Employer

  • Senior Technical Support Engineer

    4 weeks ago

    United Kingdom CD Recruitment Full time

    Senior Technical Support EngineerLocation- UK, RemoteAre you an experienced Technical Support Engineer?Work with the hottest cloud-based development tools and be the first on the ground in this European team!Groundbreaking technology, excellent funding, and a global customer base, they are scaling rapidly.Secured Series B funding of $100 MillionExpectational...

  • Senior Technical Support Engineer

    3 weeks ago

    United Kingdom CD Recruitment Full time

    Senior Technical Support EngineerLocation- UK, RemoteAre you an experienced Technical Support Engineer?Work with the hottest cloud-based development tools and be the first on the ground in this European team!Groundbreaking technology, excellent funding, and a global customer base, they are scaling rapidly.Secured Series B funding of $100 MillionExpectational...

  • Technical Sales Engineer

    1 week ago

    united kingdom Rise Technical Recruitment Limited Full time

    Technical Sales Engineer£35,000 + Training + Progression + Benefits Doveridge, Staffordshire (Commutable from: Cheadle, Stoke, Stafford, Derby, Ashbourne, Uttoxeter, Burton-Upon-Trent)Do you have Technical Sales experience from a Manufacturing background, looking to receive enhanced training across a range of Engineering disciplines and clear progression...

  • Technical Sales Engineer

    1 week ago

    United Kingdom Rise Technical Recruitment Limited Full time €35,000

    Technical Sales Engineer £35,000 + Training + Progression + Benefits Doveridge, Staffordshire (Commutable from: Cheadle, Stoke, Stafford, Derby, Ashbourne, Uttoxeter, Burton-Upon-Trent) Do you have Technical Sales experience from a Manufacturing background, looking to receive enhanced training across a range of Engineering disciplines and clear...

  • Senior Technical Support Engineer

    3 weeks ago

    United Kingdom Netwrix Corporation Full time

    About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach. Netwrix empowers...

  • Senior Technical Support Engineer

    2 weeks ago

    United Kingdom Netwrix Corporation Full time

    About Us: Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach. Netwrix...

  • Senior Technical Support Engineer

    4 weeks ago

    United Kingdom Netwrix Corporation Full time

    About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach.Netwrix empowers...

  • Senior Technical Support Engineer

    4 weeks ago

    United Kingdom Netwrix Corporation Full time

    About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach.Netwrix empowers...

  • Senior Cost Engineer

    4 weeks ago

    United Kingdom Rise Technical Recruitment Full time

    Senior Cost EngineerAre you a skilled Senior Cost Engineer looking for a new challenge? We have an exciting opportunity for a Senior Cost Engineer to join our team at Rise Technical Recruitment. As a Senior Cost Engineer, you will be responsible for ensuring that all cost-related milestones are delivered successfully. This will include cost control, monthly...

  • Senior Technical Support Engineer

    4 weeks ago

    United Kingdom Netwrix Corporation Full time

    Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach. Netwrix empowers...

  • Senior Technical Support Engineer

    4 weeks ago

    United Kingdom Netwrix Corporation Full time

    Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact of a breach. Netwrix empowers...

  • Technical Support Engineer

    1 week ago

    united kingdom IO Associates Full time

    Title: Technical Support Engineer Salary: Up to £60,000 D.O.ELocation: Bedford, UKAre you a skilled Technical Support Engineer with a passion for solving complex issues and providing top-notch service?Our client is looking for an experienced professional to handle technical support escalations, installations, and equipment maintenance across EMEAI. This...

  • Technical Support Engineer

    1 week ago

    United Kingdom IO Associates Full time €60,000

    Title: Technical Support Engineer Salary: Up to £60,000 D.O.E Location: Bedford, UK Are you a skilled Technical Support Engineer with a passion for solving complex issues and providing top-notch service? Our client is looking for an experienced professional to handle technical support escalations, installations, and equipment maintenance across EMEAI....

  • Naval Engineers

    4 weeks ago

    United Kingdom HSB Technical Full time €43,000

    Position: Senior Propulsion Field Engineer/ Propulsion Field Service Engineer/Propulsion Service Technician Job ID: 1687/23 Location: Home Based (UK) Rate/Salary: Up to £43,000 (Dependable on experience) plus Overtime and Benefits Type: Permanent / Full Time HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping &...

  • Technical Support Engineer

    1 week ago

    United Kingdom Parkside Full time

    Ref: (phone number removed)Job Title: Technical Support EngineerReports To: Technical Engineer, Engineering Support TeamLocation: North England, with travel between Birmingham, Newcastle, and potentially ScotlandSalary: £37,500 plus up to £6,000 bonusBenefits: Company car, work-from-home flexibility, and ongoing training opportunitiesParkside Recruitment...

  • Technical Support Support

    1 month ago

    United Kingdom Ultima Full time

    Job Title - Technical Support Engineer – Workspace Department / Function - M anaged Services – Support Engineering Reports To - Support Engineering Team Lead Location - Remote Shift Pattern - Early 07:00 - 15:30, Mid 09:00 - 17:30, Late 10:30 - 19:00 (weekly rotation. Local time zone) The role of the Technical Support Engineer is to...

  • Technical Support Support

    2 months ago

    United Kingdom Ultima Full time

    Job Title - Technical Support Engineer – Workspace Department / Function - M anaged Services – Support Engineering Reports To - Support Engineering Team Lead Location - Remote Shift Pattern - Early 07:00 - 15:30, Mid 09:00 - 17:30, Late 10:30 - 19:00 (weekly rotation. Local time zone) The role of the Technical Support Engineer is to...

  • Technical Sales Engineer

    4 weeks ago

    United Kingdom Rise Technical Recruitment Full time €50,000 - €70,000

    Technical Sales Engineer (Mechanical) £50,000 (OTE: £70,000+) + Attractive Commission Structure + Hybrid Role + Company Car + Company Card Home based role ideally located: Glasgow, Edinburgh, Falkirk, Linlithgow, Cumbernauld, Irvine, Grangemouth, Hamilton, Coatbridge, Airdrie, East Kilbride Are you a Technical Sales Engineer looking to join a dynamic,...

  • Technical Sales Engineer

    1 week ago

    united kingdom Rise Technical Recruitment Limited Full time

    Technical Sales Engineer (Mechanical)£50,000 (OTE: £70,000+) + Attractive Commission Structure + Hybrid Role + Company Car + Company Card Home based role ideally located: Glasgow, Edinburgh, Falkirk, Linlithgow, Cumbernauld, Irvine, Grangemouth, Hamilton, Coatbridge, Airdrie, East KilbrideAre you a Technical Sales Engineer looking to join a dynamic,...

  • Technical Sales Engineer

    2 weeks ago

    United Kingdom Rise Technical Recruitment Limited Full time €50,000 - €70,000

    Technical Sales Engineer (Mechanical)£50,000 (OTE: £70,000+) + Attractive Commission Structure + Hybrid Role + Company Car + Company Card Home based role ideally located: Glasgow, Edinburgh, Falkirk, Linlithgow, Cumbernauld, Irvine, Grangemouth, Hamilton, Coatbridge, Airdrie, East Kilbride Are you a Technical Sales Engineer looking to join a dynamic,...