Community Hub Lead

6 days ago

Leeds, United Kingdom NatWest Group Full time

From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
Join us as an Accelerator Community Manager
We’ll look to you to provide strategic oversight of our hub experience delivery, ensuring consistent, high-quality engagement aligned to the Accelerator brand and purpose
You’ll have oversight of hub experience standards and feedback loops, working in close partnership with Accelerator Managers and acting as a connector and light-touch consultant for entrepreneurs, ensuring alignment with the Accelerator brand and purpose
As an Accelerator Community Manager, you’ll provide strategic leadership of the Accelerator hub experience and regional ecosystem, and you’ll have strategic oversight of hub experience delivery. This will involve working closely with and enabling the appropriate business area managers to ensure consistent, high-quality engagement and vibrant, inclusive, and impactful environments aligned to the brand and purpose.
You’ll own the feedback and insight loop regarding hub activity, using data to inform regional strategy and flagging centrally where appropriate. You’ll also act as a strategic connector for entrepreneurs, offering structured conversations and guidance to help identify needs, clarify goals, and connect them to the most appropriate support within the business area ecosystem. You’ll do this while proactively spotting commercial opportunities, driving value, and maintaining visibility across hub activity to identify consultancy needs and ensure entrepreneurs are supported through the right channels.
Building internal and external networks and creating value through collaboration to support local entrepreneurial activities, actively leveraging partners and stakeholders to attract and recruit new entrepreneurs
Coordinating and managing all internal engagement with the hub and acting as knowledge expert within the location
Delivering against a consistent contact strategy framework, including managing most valuable community relationships and prospects
We’re looking for someone with the ability to identify and unlock commercial opportunities within entrepreneurial ecosystems, driving return on investment through strategic engagement and partnerships. Along with experience in scaling communities, you’ll have a track record of attracting high volumes of entrepreneurs through targeted outreach, partnerships, and compelling value propositions.
An in-depth understanding of the UK entrepreneurial and Subject Matter Expert (SME) support landscape, including incubators, accelerators, funding bodies, and innovation networks
The ability to hold light-touch coaching conversations, helping entrepreneurs clarify goals and navigate support pathways effectively
A confident communicator with experience in managing local media relationships, social media presence, and storytelling to promote hub success
The ability to use feedback loops and hub data to inform strategy, improve experience delivery, and surface insights for central teams
An understanding of financial crime and fraud risks, with experience in identifying and escalating issues appropriately within a regulated environment

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