Lead Student Hub Advisor

2 weeks ago

Leeds, United Kingdom Arden University Full time

**Lead Student Hub Advisor**:
***£21,891pa (£30,000pa FTE) plus Excellent Benefits****:
**Based on-site at our Leeds Campus**:
**Monday to Friday 3pm to 8pm and Saturday 9am to 4pm with one day off**

***Part-time Permanent****:
**Read the full job description **here**:
**The Opportunity**:
At Arden University, we're proud to be innovators, disruptors, and pioneers in higher education. Our mission is to promote life-long learning and ensure that everyone, everywhere, has access to quality education. We are currently seeking a Lead Student Hub Advisor to join our dynamic team at the Leeds campus.

As a Lead Student Hub Advisor, you will be the primary point of contact for our student body, delivering exceptional customer service. In this key role, you'll manage escalated student cases, oversee crucial administrative tasks, and focus on the professional development of our Student Hub team. You will be responsible for training, coaching, and guiding Student Hub Advisors, empowering them to resolve complex inquiries effectively from the first point of contact.

You will be required to work 27 hours per week, three evenings on a rota basis between Monday and Thursday from 3pm to 8pm in addition to Fridays from 3pm to 8pm and Saturdays from 9am to 4pm.

Please note that during the summer (August), Saturday hours will be redistributed across weekdays, from Monday to Friday

**About You**:
We are looking for an individual with extensive experience in a front-line, customer-facing role. You should have a proven track record of managing escalated enquiries and possess excellent communication, interpersonal, and presentation skills. Your ability to connect with people from diverse cultures and backgrounds is essential, along with a proactive approach to problem-solving and a passion for continuous improvement.

Experience within a higher education (HE) or further education (FE) environment and of training and developing team members is highly desirable.

**Why Join Us**:
**Why Arden**:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

- 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
- A generous Aviva pension plan, our contributions start at 7%
- PMI or Healthcare Cashback (dependent on role grade)
- Study any Arden course for free, with generous discount for all family and friends
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
- Plus, other **competitive benefits**

**Arden’s values**:
**Stand out, Progressive, Accessible, Resourceful, Kindness,** reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click **here**, or to start your journey with us, click apply

**Closing Date**:25 September 2024**

**Interviews are scheduled to take place on w/c 30th September

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