ServiceNow Managed Service Consultant

UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for great technically minded professionals with a passion for ServiceNow, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service.

You are a real ServiceNow enthusiast and advocate, and want to continue to develop your skills and certifications as you build on your existing experience.

No-one is above making the tea or watering the plants.
Experience of performing a technical role within the ServiceNow eco-system
Experience of administrating one or more ServiceNow instances
Experience in configuring, customising and creating integrations on the ServiceNow platform are desirable
A track record of delivering quality work to defined timescales to different stakeholders
Good communicator and approachable with good written English skills
JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow
Knowledge of multiple ServiceNow applications across the platform - ITSM and more
Understanding of Service Management best practice - ITIL
Delivering work using agile methodologies
ServiceNow CSA certification would be beneficial, but is not essential

Delivering solutions which contain high quality ServiceNow code and development
Work closely with engagement managers and customers to deliver in an agile methodology
Delivering high quality ServiceNow code and customisation
Maintaining a high level of documentation for coding/customisation
Combining all elements of the ServiceNow design and testing its performance
Assisting with system testing and UAT
Providing advice and guidance to customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice, Industry trends and use of ServiceNow
Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio
Career development and progression – we invest in our people and actively promote from within.
We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016.
Best in class tech stack, tools and training. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office.

Maternity and Parental Leave

We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. Flexible Working

We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.
We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need.

~ Excellent Bupa health insurance and Bupa level 3 dental cover
~25 days holiday increasing based on length of service
~ Company pension (after 3 months’ service)
~ A Death-in-Service Life Insurance policy which would pay out 4X your salary
~ Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt