Senior Technical Consultant

Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. This role can be based from any country ServiceNow has an entity in EMEA**
The Senior Technical Consultant (UI/UX) is responsible for guiding clients through the design and implementation of ServiceNow user experiences, with a particular focus on UI Builder, configurable workspaces, portals, and mobile applications.
This role is central to delivering modern, intuitive, and scalable UI/UX solutions on the ServiceNow platform. Project Delivery
Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions
Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for UI/UX, UI Builder, Portal and Mobile implementations.
Lead the implementation of UI Builder solutions, demonstrating expertise in: page design configuration (variants, properties, etc.), events (handlers and binding), data resources, macroponents, modal dialogs, viewports and more
Perform hands-on implementation with the ServiceNow platform, leveraging all ServiceNow technologies and capabilities: Workflow Studio/ Flow Designer, JavaScript, REST/SOAP API integrations (incl. MID Servers), Single Sign-On and more
Mentor colleagues and provide guidance on UX/UI best practices within ServiceNow
Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and UX/UI solutions, with a focus on ServiceNow Platform capabilities
Deliver demos, prototypes, and workshops that highlight ServiceNow capabilities
Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in the UX/UI area
Advise customers on UX/UI strategy, ensuring solutions follow usability, accessibility, and scalability best practices
Collaborate with ServiceNow product teams by providing feedback on UI Builder and UX/UI features
Strong hands-on expertise in ServiceNow UI Builder, covering page design configuration (variants, properties, etc.), events (handlers and binding), data resources, macroponents, modal dialogs, viewports and more
Solid knowledge of UX/UI principles, including accessibility, responsive design, and information architecture
Experience with ServiceNow portal and mobile implementations
Proficiency in core web technologies (JavaScript, HTML, CSS) and ServiceNow platform capabilities (Workflow Studio, REST, integrations)
Experience and/or willingness to grow in ServiceNow NowAssist products
Fluency in English is essential
Additional fluency in French or German is preferred
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.