Account Manager/Executives

2 weeks ago

Newcastle upon Tyne, United Kingdom Coffee Design Ltd Full time

Coffee Design’s vision is to be a leading creative partner where collaboration and innovation drive exceptional results for our clients and their brands.

We are looking for an experienced, hardworking and organised Account Executive to join our creative agency. The ideal candidate will have exceptional communication and interpersonal skills, a deep understanding of design and digital services, and a strong customer service orientation.

As an experienced Account Executive, you will be responsible for managing client relationships, ensuring the smooth running of all projects and quality of output. You will collaborate with cross-functional teams to deliver high-quality solutions that exceed client expectations.

Build and maintain strong relationships with clients, serving as the primary point of contact for their design and digital needs
Collaborate with creative, design, and digital teams to develop and execute project plans that meet or exceed client goals.
Ensure all project deliverables are completed on time and meet quality standards.
Monitor project progress and identify and mitigate risks and issues
Lead project meetings, including kick-offs, status updates, and review sessions.
Provide regular project updates and reports to clients and agency management
Manage budgets, invoice clients and manage purchase orders using our financial management system, with support from our finance and account team.
You should excel in communication and project management and have a passion for delivering outstanding client service.

~ Excellent customer service orientation with a strong understanding of client needs.
~ Knowledge of design and digital services and processes.
~ Proven ability to manage multiple projects, priorities and timelines simultaneously.
~ Strong organisational and time management skills.
~ We are a creative agency that is dedicated to delivering exceptional and innovative solutions to our clients. As a team of talented creatives, developers, marketers, and project managers, we pride ourselves on delivering impactful and engaging brand experiences.

Whether we are developing an exciting new brand, rolling out a strategically planned campaign, or creating a cutting-edge website, you’ll find a positive and innovative team atmosphere built on support and creativity.

Whether we are working on a small project or a large-scale campaign, we bring our creativity, innovation, and attention to detail to every aspect of our work. We are passionate about what we do and are committed to delivering high-quality solutions that exceed our clients' expectations.

Company pension
Cycle to work scheme
Gym membership
On-site parking
Private dental insurance
Private medical insurance

Schedule : Full time
Work Location: In person/ office based

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