DevOps Application Support Consultant

4 weeks ago

Watford Hertfordshire, United Kingdom Cognizant Full time

Excellent Opportunity for Deskside Application Support Specialist to be part of our Infrastructure Services Practice Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services.

Responsible in using our helpdesk system ensure that all service requests are triaged, answered, and resolved in a timely manner to meet our SLA`s
To work with our vendors to log service tickets and follow up on incidents to ensure we are meeting SLA`s for service.
Responsible to be a resource for the Project Ops team where required (hardware build /Testing/application support)
Responsible to update asset management information
Assisting in system upgrades where necessary, lead on the testing for these upgrades, partnering with the business for user acceptance testing.
To assist with any data protection reviews or requests to remove data as instructed by our legal teams.
Responsible in Forming part of Service team that support priority issues and on an “on call” basis.
Good working experience in an Application Support role.
Extensive experience in Systems, applications, Networking, Servers, Desktop, Monitoring, troubleshooting and end user support. Previous Knowledge and experience of Retail POS, Retail Ecommerce and Warehouse Management and Inventory systems system desirable but not essential.
Experience with scripting languages.
Extensive experience in administration of Cloud Environments (AWS, AZURE), Windows Servers, Virtualization technologies.


You will be joining a network of some of the most creative, innovative and dedicated people in the industry with ample opportunities to learn and develop your career.


Cognizant is an equal opportunities employer and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions or trade union membership

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