Deskside Application Support Specialist

4 weeks ago

Watford Hertfordshire, United Kingdom Cognizant Full time

Excellent Opportunity for Deskside Application Support Specialist to be part of our Infrastructure Services Practice Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services.

Responsibilities

  • Responsible in using our helpdesk system ensure that all service requests are triaged, answered, and resolved in a timely manner to meet our SLA`s
  • To work with our vendors to log service tickets and follow up on incidents to ensure we are meeting SLA`s for service.
  • Responsible to be a resource for the Project Ops team where required (hardware build /Testing/application support)
  • Responsible to Complete regular PCI Audits, being meticulous with details.
  • Responsible to update asset management information
  • Responsible to Assist with regular reviews of user’s access to the various systems at the tour and studios.
  • Assisting in system upgrades where necessary, lead on the testing for these upgrades, partnering with the business for user acceptance testing.
  • To have In-depth understanding of Business Processes & Requirements and effectively utilizing that knowledge for prioritization and timely resolution.
  • To assist with any data protection reviews or requests to remove data as instructed by our legal teams.
  • Responsible in Forming part of Service team that support priority issues and on an “on call” basis.

Essential Skills

  • Good working experience in a Deskside support or Application Support role.
  • Extensive experience in Systems, applications, Networking, Servers, Desktop, Monitoring, troubleshooting and end user support.
  • Experienced in investigating issues with complex transactional Point of Sale systems and resolving these issues.
  • Previous Knowledge and experience of Attractions ticketing systems desirable but not essential.
  • Previous Knowledge and experience of Retail POS, Retail Ecommerce and Warehouse Management and Inventory systems system desirable but not essential.
  • Experience with scripting languages.
  • Experience of working in PCI environment.
  • Extensive experience in administration of Cloud Environments (AWS, AZURE), Windows Servers, Virtualization technologies.

Preferred Experience:

  • Media experience preferred.

At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.

You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.

Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.

Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.

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