Halo ITSM Consultant

1 month ago

London, United Kingdom OpticoreIT Full time

OpticoreIT is a specialist IT services consultancy offering a wide variety of opportunities to work within challenging and exciting environments across our client base varying from Large Enterprises to FTSE 100 spanning across multiple verticals including Finance, Media, Telecommunications, and much more.

OpticoreIT is growing as a business and we are looking for a contract Halo Consultant to come in and implement/integrate Halo ITSM from our current system ZenDesk. This will be a villa deployment.

What you'll be doing:

  • Review existing ITSM tool (Zendesk) to understand where we are today. Identify MVP (Minimal Viable Product). Focus on Incident, Request, Change, Problem and internal IT processes.
  • Working with our Service Delivery team to ensure that the scope of works is delivered in a timely manner.
  • Be the Halo ITSM SME (Subject Matter Expert) for us.
  • Workshops to be completed with internal resources to review Halo processes. These sessions will be record for future reference.
  • Ensure we can integrate with our clients ITSM, mainly SNOW.
  • Working with the Halo Professional Services team to implement platform against MVP (Minimal Viable Product).
  • Ensuring the tooling is fully ITIL compliant.
  • Follow Project Plan for implementation. Attend meeting with Opticore assigned Project Manager to ensure implementation follows plan and risks/issues are identified and reported to SLT.

What you’ll bring:

  • Extensive experience of implementing Halo ITSM within a SME businesses.
  • Proven track record leading and transitioning teams to using new ITSM platforms.
  • Excellent understanding of ITSM tooling, especially Halo and ideally SNOW
  • A delivery focused mindset (ITIL qualified v3/4 - minimum foundation)
  • Ability to come into the London HQ, if needed for in person meetings.

If you think you could be the next member of the Opticore team, get your CV over to join.us@opticoreit.com for immediate consideration.

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