Change Manager

Found in: Jooble UK C2 - 2 weeks ago

London, United Kingdom Change Adopt Full time
Job Description

The Adoption & Change Management Consultant will play a pivotal role in driving the success of our engagements by developing and implementing adoption and change management (ACM) strategies and plans that result in faster adoption, increased proficiency, and minimized resistance for technology initiatives. While this isn’t a technical role, it does require a natural curiosity of how people can leverage technology to work more effectively and sustainably. It is also a role that requires a passion for helping make the benefits of technology accessible to businesses and their people, understanding the impact for varying roles and responsibilities.

This role includes contributing to a growing ACM practice through participation in propositional and practice development, such as, developing new offerings, marketing collateral, and blogs. The Adoption & Change Management Consultant should seek to develop their own capabilities and that of the team around them. The industry we serve is ever evolving and requires an approach to self-learning which comes from a passion for technology and how technology can empower human endeavor.

Main Responsibilities:
  • Develop ACM strategies and detailed plans for change initiatives for customer engagements.
  • Build relationships with senior stakeholders in both customer and partner organizations.
  • Coach customers and project team on change management principles and their practical application in a project context.
  • Design and conduct workforce analysis, identifying key parameters that develop a clear and segmented view of working practices, challenges, and needs aligned to personas.
  • Evaluate the effectiveness of change management strategies and tactics used to promote adoption using quantitative (user metrics, surveys, etc.) and qualitative (observations, communications, etc.) techniques and revise plans, if needed, based on results.

Primary Knowledge/Skills

  • Experience and knowledge of change management principles, methodologies, and tools.
  • A solid understanding of how people go through a change and the change process.
  • Good to excellent user-level understanding of Microsoft Technologies, in particular, Microsoft 365/Office 365.
  • Exceptional communication skills, both written and verbal, taking ideas and concepts and turning them into communicable documents (ppts, reports etc).

Education & Experience

Bachelor’s degree in business, Psychology, Education, Marketing, Computer Science, Engineering or equivalent and 3-5 years of professional experience in consulting, technology implementation, organizational change management, training/education, or related field. Alternatively, an equivalent combination of education and experience is required.

Beneficial experience:

  • Change Management certification (Prosci, ACMP/CCMP, CMI, Changefirst)
  • Microsoft Service Adoption Specialist or other Microsoft certifications
  • Experience with Learning Management Systems

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