Staff Technical Account Manager

About Us At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you. What are we looking for? Are you passionate about driving customer success through cutting-edge cybersecurity solutions? SentinelOne is looking for a dynamic and experienced Staff Technical Account Manager to be a trusted advisor to our enterprise clients. In this role, you won’t just support our customers—you’ll be a strategic partner, guiding them through complex deployments, shaping their long-term vision, and unlocking the full potential of our platform. If you're someone who thrives at the intersection of technical expertise and relationship management, and you’re excited to work with some of the most innovative teams in the industry, we want to hear from you. What will you do? Be the go-to expert for a portfolio of high-value enterprise clients, ensuring ongoing success, satisfaction, and growth opportunities. Lead the charge on complex implementation and onboarding projects, delivering seamless rollouts of SentinelOne solutions. Deliver proactive, high-impact account management by combining strategic advisory, hands-on technical expertise, and a passion for customer success—from service reviews to technical deep-dives, training, and escalation management. Solve real-world challenges by assessing client environments and architecting tailored, scalable security solutions that align with business goals and compliance needs. Act as a voice of the customer, collaborating closely with Product, Engineering, Support, Sales, and Executive teams to shape product direction, resolve issues, and identify innovation opportunities. Become a SentinelOne product authority, continuously sharpening your knowledge to stay ahead of the curve and share best practices with both internal teams and customers. Share your knowledge by creating insightful how-to guides, video content, and technical resources that empower others. What skills and knowledge should you bring?5+ years of experience in technical customer-facing roles such as Field Engineer, Senior Support Engineer (Tier 3-4), TAM, or Pre-Sales Engineer (required) Proven track record working with Enterprise-level clients (required) Demonstrated experience in delivering engaging technical training sessions (required) Strong background in Endpoint Security (required) Experience with host-based (endpoint agent) security solutions (preferred) Comfortable supporting multiple OS platforms: Windows, macOS, and Linux (mobile support is a plus) Hands-on experience with Postgres or other databases—basic querying and programming skills are a bonus Proficiency in scripting (Python, PowerShell, Unix shell) Familiarity with Windows Sysinternals tools (strongly preferred) Exceptional project management abilities Excellent communicator with a strong customer-first mindset Agile multitasker who thrives in a fast-paced, dynamic environment Quick learner, proactive problem-solver, and effective team player with a global perspective Willingness to travel up to 20% as needed Why us? At SentinelOne, you’ll join a fast-paced, international Technical Account Management team focused on driving real impact. You’ll work with talented colleagues from around the world, engage with top enterprise customers, and develop your skills in a dynamic, innovative environment. We offer strong career growth opportunities, excellent training, and a fun, collaborative culture. We also provide a range of benefits to support your success, including: Restricted Stock Units (RSUs) with annual refreshers Participation in our Employee Stock Purchase Program Robust benefits package, including pension, medical, dental, life insurance Work from home and phone allowances Flexible Time Off policy to recharge when you need it Choice of a high-end MacBook or Windows laptop, plus home office setup support An additional Volunteering Day off each year and 4+ Wellness Days for self-care and mental health Global gender-neutral parental leave and grandparent leave for life’s important moments Access to a confidential Employee Assistance Program offering mental health support Full access to LinkedIn Learning, a leading platform for professional development Full access to Wellness Coach, a mental well-being and fitness app Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. SentinelOne participates in the E-Verify Program for all U.S. based roles.