Staff Technical Account Manager

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. Are you passionate about driving customer success through cutting-edge cybersecurity solutions? SentinelOne is looking for a dynamic and experienced Staff Technical Account Manager to be a trusted advisor to our enterprise clients. In this role, you won’t just support our customers—you’ll be a strategic partner, guiding them through complex deployments, shaping their long-term vision, and unlocking the full potential of our platform. If you're someone who thrives at the intersection of technical expertise and relationship management, and you’re excited to work with some of the most innovative teams in the industry, we want to hear from you.
Be the go-to expert for a portfolio of high-value enterprise clients, ensuring ongoing success, satisfaction, and growth opportunities.
Lead the charge on complex implementation and onboarding projects, delivering seamless rollouts of SentinelOne solutions.
Deliver proactive, high-impact account management by combining strategic advisory, hands-on technical expertise, and a passion for customer success—from service reviews to technical deep-dives, training, and escalation management.
Act as a voice of the customer, collaborating closely with Product, Engineering, Support, Sales, and Executive teams to shape product direction, resolve issues, and identify innovation opportunities.
Share your knowledge by creating insightful how-to guides, video content, and technical resources that empower others.
5+ years of experience in technical customer-facing roles such as Field Engineer, Senior Support Engineer (Tier 3-4), TAM, or Pre-Sales Engineer (required)
~ Demonstrated experience in delivering engaging technical training sessions (required)
~ Comfortable supporting multiple OS platforms: Windows, macOS, and Linux (mobile support is a plus)
~ Hands-on experience with Postgres or other databases—basic querying and programming skills are a bonus
~ Proficiency in scripting (Python, PowerShell, Unix shell)
~ Familiarity with Windows Sysinternals tools (strongly preferred)
~ Exceptional project management abilities
~ Agile multitasker who thrives in a fast-paced, dynamic environment
~ Willingness to travel up to 20% as needed

At SentinelOne, you’ll join a fast-paced, international Technical Account Management team focused on driving real impact. We offer strong career growth opportunities, excellent training, and a fun, collaborative culture.
We also provide a range of benefits to support your success, including:
Restricted Stock Units (RSUs) with annual refreshers
Participation in our Employee Stock Purchase Program
Robust benefits package, including pension, medical, dental, life insurance
Work from home and phone allowances
Flexible Time Off policy to recharge when you need it
Choice of a high-end MacBook or Windows laptop, plus home office setup support
An additional Volunteering Day off each year and 4+ Wellness Days for self-care and mental health
Global gender-neutral parental leave and grandparent leave for life’s important moments
Access to a confidential Employee Assistance Program offering mental health support
Full access to LinkedIn Learning, a leading platform for professional development
Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.