Remote Technical Account Manager

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. The future of cybersecurity starts with you.
As a Technical Account Manager (TAM) at CrowdStrike, you will be a trusted advisor and technical partner to our most strategic customers. This role is all about building strong relationships, delivering expert guidance, and ensuring the long-term success and security of our customers' environments. You’ll work closely with Security, Product and IT teams to proactively resolve complex technical challenges, and help customers maximise the value of our platform.
In this role, you’ll combine deep technical knowledge with strong communication and customer management skills to provide tailored support and strategic planning. You will serve as a bridge between customers and our internal teams, helping to prioritize issues, share product feedback, and advocate for customer needs.
Success in this role requires a proactive mindset, a passion for cybersecurity, and the ability to navigate complex technical environments with confidence and care.
Serve as primary technical contact and augment our customer support teams
Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction
Drive escalations with executive management and stakeholders
Create knowledge content and systems to capture new learning for reuse throughout the company and user base.
Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory
Bachelor’s Degree or equivalent experience
Experience working with all supported operating systems
Knowledge of enterprise web technologies, security and cutting-edge infrastructures
Network infrastructure experience
Fluency in German/ Hebrew
Excellent customer service skills and ability to quickly establish technical credibility with customers
Commitment to customer success
Bachelor’s Degree in related field
~3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization

Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
We support veterans and individuals with disabilities through our affirmative action program.
The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.Bachelor’s Degree in related field
~3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization