Remote Technical Account Manager

3 days ago

United Kingdom Primer Full time

We’re the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. We don’t just support merchants, we empower them to build smarter, faster, and with confidence on top of Primer’s unified payments infrastructure.
From day one, you’ll work closely with product, engineering, and commercial teams, translating complex needs into scalable solutions, guiding technical strategy, and ensuring every integration is rock-solid. Partnering with our Customer Success team to support and grow relationships with live merchants.
Acting as a trusted technical advisor: helping merchants get the most out of Primer by optimising their payment setups and introducing new features and capabilities.
Leading technical deep dives, solution design sessions, and integration reviews to continuously improve merchant performance.
Creating documentation, guides, and best practices to help merchants self-serve and scale efficiently.
#Experience in a merchant-facing technical role (Technical Account Manager, Solutions Engineer, Implementation Specialist, etc.), Organised and proactive: you can manage multiple live accounts and projects with competing priorities.
Collaborative and customer-centric: you work hand-in-hand with Customer Success, Product, and Engineering.
A problem-solving mindset and curiosity to continuously improve merchant experience and performance.
You enjoy working in an office-setting, we are remote-first and always will be
You are not comfortable with shifting context and navigating ambiguity
30 minute call with a Talent Partner
~45 minute interview with our Hiring Manager
~ We’re building a culture where people can come and do their best work and enjoy it. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).
We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.
Startups are a challenge, building category defining products is a challenge. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. We are fully remote and globally distributed; Uncapped holiday, with 25 days minimum to be taken
#500 towards your home office setup
#Private Medical Insurance
#At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

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