Spanish Customer Service, Responsible Gambling

Found in: Jooble UK C2 - 2 weeks ago


StokeonTrent Staffordshire, United Kingdom bet365 Full time
Job Description

As a European Responsible Gambling Support Advisor, you will join a specialist team who help and support our customers in the Spanish language.

Responsibilities:
  • Interacting with customers at risk of, or experiencing harms associated with gambling.
  • Adhering to Responsible Gambling policies and procedures.
  • Promoting safer gambling.
  • Providing support to customers showing signs of problematic gambling.
  • Communicating effectively with customers in Spanish.
  • Applying self-exclusions to customers' accounts.
  • Dealing with responsible gambling queries and complaints.
Qualifications:
  • Fluent/Native verbal and written communication skills in Spanish.
  • Good communication skills in English.
  • Passion for adhering to policies and procedures.
  • Awareness of policies, procedures, and licensing requirements.
Benefits:
  • Competitive salary.
  • Generous bonus scheme.
  • Long service recognition.
  • Excellent training programme.
  • Continuous development opportunities.

The starting salary for this position is competitive, increasing to £28,330 per annum upon successful completion of training.

The position is full-time, working any five days from seven between 07:00-23:00.

By applying, you agree to share your Personal Data in accordance with our Recruitment Privacy Policy found on the bet365careers website.



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