Spanish Customer Service, Responsible Gambling

Found in: Jooble UK C2 - 2 weeks ago

StokeonTrent Staffordshire, United Kingdom bet365 Full time

As a European Responsible Gambling Support Advisor, you will join a specialist team who help and support our customers in the Spanish language.
You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible Gambling policies and procedures.
Responsible Gambling is extremely important to us and our dedicated support team will help our customers by promoting safer gambling. Your progression and success will be supported from your very first day with an excellent training programme and continuous development throughout your journey with us.
The position is offered on a full time basis working any five days from seven between 07:00-23:00.
In return, we offer a competitive salary, generous bonus scheme, long service recognition and a wide range of other benefits. The starting salary for this position is competitive increasing to £28,330 per annum upon successful completion of training.
Fluent/Native verbal and written communication skills in Spanish.
Good communication skills in English.
Passion for adhering to policies and procedures.
Providing support to customers who demonstrate signs of problematic gambling.
Communicating effectively with our customers in Spanish.
Promoting safer gambling.
Awareness of policies, procedures and licensing requirements.
Applying self-exclusions to customers’ accounts.
Dealing with responsible gambling queries and complaints.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.

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