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Professional Services Operations Manager
4 months ago
Professional Services Operations Senior Manager Scotland , United Kingdom Apply Now
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Title: Professional Services Operations Senior Manager
The Professional Services and Consulting team at Iron Mountain guide our customers in the design, implementation, scaling, and securing of our cloud native digital content management, machine learning, and workflow solutions.
Iron Mountain’s Professional Services organization is looking for a Professional Services Operations Manager who will support the day-to-day business operations of our Professional Services business. You will work with Professional Services, Finance, Legal, Sales, and other departments throughout Iron Mountain to manage the operational processes for forecasting, delivery, billing and revenue recognition of Professional Services.
You will primarily support our Professional Services teams in the Middle East, Europe, Australia, and Asia; however, you will be part of a team responsible for global Professional Services operations, so you will also have global responsibilities and assist our teams in North America and Latin America at times. Act as a steward of our Professional Services Automation (PSA) tool and related processes including setting up and validating projects and oversight of project data accuracy for capacity management, revenue forecasting and billing purposes.
Manage the assignment and allocation process for regional professional services teams and participate in capacity planning and management.
Oversee the Professional Services revenue forecasting for regional professional services teams to provide timely and accurate revenue forecasts to Finance and other stakeholders.
Administer the provision of Professional Services project data to Finance for billing and revenue recognition including ensuring validation of budget versus actuals data in our PSA tool and Looker Studio, our reporting solution, as well as configuring reports and exporting data with these tools.
Work with the Director of Professional Services Operations, regional professional services leaders and finance to design, implement and manage high quality and accurate revenue forecasting, utilization, capacity management and billing processes.
Analyze customer and employee engagement/satisfaction data, make data-driven recommendations, and drive initiatives to improve the customer experience and employee engagement.
Spearhead the development and rollout of new Professional Services programs/processes (e.g., employee onboarding, employee development, subcontractor onboarding and management) and manage their ongoing success and enhancement.
Commercial, Finance, Legal, Product and Engineering, and Operations) to define and implement business process improvements such as product and bill code structure, reporting strategy, and global billing processes.
Create reports, KPIs, and dashboards to support business goals and strategic planning in Looker Studio, our BI reporting solution, as well as Google Sheets and other data analysis and reporting tools.
Support the PS business operating rhythm by leading operating meetings, such as regional allocation meetings, and driving adherence to actions and deliverables required to drive operational efficiency.
Support and promote Iron Mountain core values.
Bachelor’s degree, or equivalent experience. Substantial experience in Professional Services Operations for enterprise software projects or similar complex professional services projects.
Strong track record of working in a complex matrixed global environments to drive Professional Services operational efficiency
Demonstrated success in developing, optimizing and managing internal processes and programs including experience leading distributed, cross-functional project teams.
Experience with the management and administration of Professional Services Automation (PSA) tools such as: NetSuite OpenAir, FinancialForce, and SmartSheet Resource Manager.
Analytical with strong data analysis skills, hands-on experience with reporting and BI tools such as Tableau, Looker Studio, Excel, etc., and the ability to use data to drive decision-making.
Experience in building and maintaining effective working relationships and working effectively in a global team environment with shared responsibilities.
Innovative thinker and creative problem-solver.
Very organized and detail-oriented with a track record of strong time management and prioritization skills.
Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce.
