Showroom Manager
1 month ago
DIY Kitchens is the world's number 1 online kitchen retailer, a family-owned business with three world class, state of the art manufacturing sites in Yorkshire. We’ve been manufacturing our kitchens since 1982 and we pride ourselves on producing stunning kitchens that our customers love, finished to the highest standard and built to last.
We’re rated 'Excellent' by our customers on Trustpilot and have even been awarded 'Best Rated Kitchen Brand' by Which? magazine. We have exciting opportunities for you to join our team of 500+ colleagues and grow your career with us – in return we’ll reward you with some fantastic benefits and a great future with a friendly, dynamic company.
Position Overview:
We are looking for a friendly, enthusiastic, and knowledgeable Kitchen Showroom Manager to join and lead our dynamic team. Our new, state-of-the-art facility boasts 60 stunning kitchen displays , each designed to inspire and help our customers create their dream kitchen.
As a leader in our New Showroom , you and your team will be the first point of contact for our customers, ensuring they feel welcome and informed throughout their visit. As well as guiding customers through our extensive range of products, explaining our company ethos , and showcasing our beautiful kitchen displays , your role will also be responsible for maintaining 1st class standards throughout the showroom.
The salary for this role is negotiable.
Role and Responsibilities:
Customer Engagement: Welcome and greet customers as they enter the showroom, providing a warm and inviting atmosphere.
Product Knowledge: Explain our range of kitchen products and services, ensuring customers understand the features and benefits of each, whilst also making sure your team are kept up to date with all new products.
Showroom Tours: Conduct informative and engaging tours of the showroom, showcasing our 60 kitchen displays and highlighting key design elements.
Sales: Implement sales strategies to drive revenue growth and conduct regular staff training sessions to enhance product knowledge and customer service skills.
Customer Service: Provide exceptional service, addressing customer queries and concerns promptly and professionally.
Team Collaboration: Work closely with the planner and design teams to ensure a seamless customer journey.
Diary Management: Ensuring adequate cover through effective Rota and Holiday planning.
Health and Safety: Maintaining all display areas and reporting any issues, ensuring the safety of both staff and customers. Ensuring the refreshment area is cleaned and fully stocked daily.
Employees: Supervise and motivate showroom staff to achieve sales.
Essential Skills:
- Excellent communication and interpersonal skills
- Passion for interior design and kitchen products and leadership
- Ability to build rapport with customers and provide outstanding service
- Strong organisational skills and attention to detail
- Flexibility to work weekends and holidays as required
- Previous management experience in a showroom or retail environment is a plus
Rewards and Benefits:
- A supportive and dynamic team dedicated to customer satisfaction
- Comprehensive training and development opportunities
- Competitive salary and benefits package including discounts at DIY Kitchens
- Weekly Pay
- The chance to work in one of the UK’s largest kitchen showrooms
- Career progression opportunities within a growing company
Diversity, equity, and inclusion are at the heart of what we value as a team at DIY Kitchens, we are committed to being fair and inclusive.
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