Claims Team Manager

4 weeks ago

Leeds, United Kingdom Buchan and London Recruitment Full time

35 hours per week / Hybrid
Reward platform - discounts for ov 800 retailers
· 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
· Development, training, and professional qualifications
Our client are looking to recruit an experienced Team Manager to join their Motor Claims team. Joining the company as a Team Manager means you will manage colleagues, handle allocated claims and ensure that all claims are handled in accordance with client requirements so experience in a similar role is essential. You will be responsible for the achievement of the team’s targets and operational measures, delivery of a quality service and client service compliance.
Take responsibility for establishing a high performance culture within their team
· Be flexible in approach, determined and willing to work outside normal office hours where required
Claims handling and team management
· Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case (this responsibility may be delegated to suitable handlers under supervision where agreed with the Operations Manager)
· Approve payments within their financial authority levels
· Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards
· Ensure the team create and maintain accurate claims management system records
· Identify the teams’ training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm
· Review files progressing to litigation and record reasons & lessons learned
Be competent and demonstrate leadership with all relevant IT (Microsoft), Case, BI, and the HR systems, contributing to projects including systems and process development
· Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators
· Use appropriate systems to monitor staff performance, productivity, sickness and holidays
· Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
· Manage unsatisfactory performance of individuals within the team, liaising with HR where appropriate
· Assist in the completion of performance reviews in a fair, consistent and timely manner
· Assist in the recruitment of claims handlers and support staff when requested
· Undertake presentations to colleagues at various levels in a manner which is motivational and sets expectations for quality and performance standards
· Ensure compliance with statutory and regulatory requirements
· Actively support and promote the firms values and policies in a professional manner
· Assist in internal and external audit
Client Management
· Assist with the preparation of client, team and sector analysis and statistics
· Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives
· Sound technical knowledge of Motor claims
· Shows commercial awareness in understanding of the market and industry
· Delivers step change performance Improvement
· Commercial Insight: Planning & Directing: Managing Performance: Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.
Delivering operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
Our client is a community of outstanding people.

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