Motor Claims Team Manager
4 weeks ago
Job Market – Insurance Claims
Motor Claims Team Manager – About the role
My client are looking to expand their Motor Claims teams and are looking to recruit an experienced Team Manager to join them.
You will manage colleagues, and ensure that all claims are handled in accordance with client requirements so experience in a similar role is essential. You will be responsible for the achievement of the team’s targets and operational measures, delivery of a quality service and client service compliance.
Motor Claims Team Manager – Key duties
Leading the Team, taking responsibility for establishing a high performance culture within
Motivate, innovate and build rapport
Take responsibility for own development, working under limited supervision
Be flexible in approach
Claims handling and team management
Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case (this responsibility may be delegated to suitable handlers under supervision where agreed with the Operations Manager)
Approve payments within their financial authority levels
Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards
Ensure the team create and maintain accurate claims management system records
Identify the teams’ training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm
Review files progressing to litigation and record reasons & lessons learned
Service Delivery and Compliance
Be competent and demonstrate leadership with all relevant IT (Microsoft), Case, BI, and the HR systems, contributing to projects including systems and process development
Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators
Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
Assist in the completion of performance reviews in a fair, consistent and timely manner
Assist in the recruitment of claims handlers and support staff when requested
Assist in internal and external audit
Client Management
Assist with the preparation of client, team and sector analysis and statistics
Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives
Have excellent communication skills with an ability to engage with clients and effect & manage change
Use client knowledge to aid opportunities for the business to extend services or cross sell
Motor Claims Team Manager – Key requirements
Sound technical knowledge of Motor claims
Highly developed knowledge of processes, systems and procedures
Excellent analytical and problem solving skills
Excellent understanding of ‘best practice’ and contribute to its development
Ability to respond to changing client requirements
Excellent communication skills
Ability to utilise interpersonal skills to influence and negotiate
Demonstrates a passion for the business and their role
Demonstrates an understanding of business development strategies and a willingness to support
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