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Key Account Manager

2 months ago

Wheathampstead Hertfordshire, United Kingdom IBC Simply Full time

We have been creating and supplying quality beverage and dessert focussed products to the food service industry for over 25 years. We pride ourselves in being experts and innovators in flavour, providing best in class products and service across the business.

IBC is a family run business, and part of the Delightful Food Group. Our passion for quality and innovation, and commitment to excellence, has made us a trusted partner to many businesses across the UK and you will find our products across the UK and internationally, from multi-site coffee shops to retail cafes.

Job description

This is an exciting role for someone with strong account management experience in the food service industry. Our business is continuously growing, and the Key Account Manager is responsible for managing our major national accounts. This includes maintaining and building strong relationships, being across commercials, forecasting, and ensuring our best in class standard is met every step of the way.

It’s a busy role, where you will be expected to grow our RTM channels, prepare and deliver pitches and presentations, attend exhibitor and customer events, be across commercial and operation requirements and more. You will work closely with the Head of Sales & Marketing and Managing Director.

Key Responsibilities

As Key Account Manager, your key responsibilities will include:

• Maintaining and developing long-term relationships with key national accounts.

• Identifying opportunities and securing new business.

• Act as the primary point of contact for key accounts, ensuring excellent customer service and managing expectations across all aspects of the accounts. managing expectations and delivering best in class service.

• Growing our RTM channels in addition to continuous growth across accounts.

• Managing commercials, forecasting, contracts and agreements to maximise revenue and ensure mutually beneficial terms.

• Working closely with internal teams, including marketing, product development, and operations, to ensure cohesive service delivery.

• A strong understanding of the market, alongside keeping up-to-date with what’s happening in the market and aware of industry trends.

• Analyse accounts sales data, and present on performance, opportunities and risks.

• Working closely with the Head of Sales and Marketing and the Managing Director to implement the sales strategy through key accounts.

Reporting to:

Head of Sales & Marketing

Hours of Work:

• Monday – Friday: 8:30am to 5:00pm

• Some weekend work and travel will be required on occasion for exhibitions or events.

• Occasional travel to our factory, March Foods in Cambridgeshire.

Benefits:

• 23 days annual leave plus Bank Holidays (3 days to be used between Christmas and New Year) – increasing to 25 days (3 years service), 28 days (5 years service) and 30 days (10 years service)

• Half-day leave on your birthday

• Access to discount website, PerkBox, where you’ll receive flexi points every month, which you can use towards lots of benefits / discounts including cinema tickets, shopping vouchers such as Amazon, high street and online stores and brands, café and restaurants and multiple other shopping discounts.

• As part of PerkBox, you will get free access to a 24/7 confidential support line. You can speak to them about anything at all, from stress and anxiety to home issues and financial trouble. It is entirely confidential and available to you 24/7.

• Staff discount on our products

• Free parking

• Unlimited tea and coffee, plus regular taste-testing of our products

• Bi-annual work socials and Christmas party

• Government pensions scheme

Once you’ve successfully passed your probation period, you will also have access to the following benefits:

• Enhanced Maternity/Paternity/Adoption leave

• Death in Service

Location: Wheathampstead, St. Albans, Hertfordshire