Account Manager

3 weeks ago

Hertfordshire, United Kingdom Collage Recruitment Full time
Job Description

This is a HYBRID role, with 2 days working (Wednesday and Friday) from home and 3 days in the office (Monday, Tuesday and Thursday).


Our client is a dynamic PR, communications, and marketing agency known for its clear and effective approach. They help businesses get their key messages across to the right audiences using a mix of traditional PR methods and the latest digital marketing tools. Over the years, they’ve built a strong reputation for excellence by working with a wide variety of clients, from small businesses to large national companies. They always pay close attention to detail and prioritize customer care. Under the leadership of their founder, the agency has grown from a small start up to a well-respected name in the industry.


Key responsibilities:

  • Manage multiple client accounts.
  • Develop positive working relationships with all client contacts.
  • Drive client retention, renewals, upsells, and client satisfaction.
  • Work closely with clients to develop strategies across digital and communications.
  • Update internal project management software.
  • Utilize technical tools and data to manage campaigns and exceed expectations.
  • Provide clear and detailed briefings to deliver tactical activities.
  • Understand client needs, anticipate them, and identify new business opportunities within your portfolio.
  • Clearly communicate the progress of initiatives to internal and external stakeholders.
  • Prepare campaign insights reports, including analysis and research.
  • Demonstrate experience in running communications and marketing campaigns across multiple client accounts.
  • Exhibit excellent writing skills and attention to detail.
  • Possess comprehensive knowledge and understanding of all services delivered by Strand PR.
  • Participate in pitching for new business and developing proposals.


About you:

You are passionate about supporting your team and clients, ambitious in driving both client success and the agency’s overall success. Your curiosity fuels your desire for knowledge, enabling you to deliver outstanding outcomes. With a strong customer focus, you are highly organized, detail-oriented, and thrive on developing and maintaining close client relationships. Above all, you are a fantastic person, embodying the people-centric values of our client.


Requirements:

  • Experience working in a marketing agency is essential
  • Ability to manage multiple clients across multiple sectors (proven track record)
  • Organisational skills
  • Proven experience as a Senior Account Executive, Account Manager, Marketing Manager, or a similar role.
  • Ideally, experience in an agency setting or managing multiple brands in-house.
  • Ability to cultivate strong relationships with our clients.
  • Excellent listening and presentation skills.
  • Keen attention to detail.


Benefits

  • 25 days of holiday per year in addition to bank holidays.
  • Pension contributions.
  • Regular social events fostering team bonding.
  • Two mental health days per year for self-care.
  • Annual mental health workshop promoting well-being.
  • Healthcare top-up benefits.
  • Additional benefits for you and your children.
  • Training and development opportunities tailored to your specialization.
  • Access to industry courses to enhance skills.
  • Potential for role advancement and progression within the organization.

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