Application Support Lead

3 weeks ago


London, United Kingdom Cititec Talent Full time

Lead Application Support Analyst - Commodities Trading (London)

3 days in office - London

About the Role:

This role offers the opportunity for a highly experienced Lead Application Support Analyst to join a dynamic and global Application Support team. They will play a pivotal role in ensuring the smooth operation of mission-critical ETRM/CTRM platforms used by the company's global Commodities Trading team.

Key Responsibilities:

  • Lead the support of a portfolio of 8 ETRM/CTRM systems, including Allegro, TriplePoint/Tempest, Bunkertech, Aspect, OpenLink, and Amphora.
  • Provide expert troubleshooting and resolution for complex technical issues related to the company's commodities trading applications.
  • Partner with traders, trade executioners, and other stakeholders to understand their needs and identify root causes of problems.
  • Develop and maintain comprehensive knowledge bases and documentation for application support procedures.
  • Collaborate with development teams on bug fixes and enhancements to the trading applications.

Essential Skills and Experience:

  • A minimum of 5+ years of experience in an Application Support role within the Commodities Trading industry is required.
  • Proven expertise in troubleshooting ETRM/CTRM platforms is essential.
  • In-depth knowledge of SQL and its application to support trading applications.
  • Excellent communication and interpersonal skills are required, with the ability to build strong relationships with both technical and non-technical stakeholders.
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Job Overview

ID:

1125863

Date Posted:

Posted 3 weeks ago

Expiration Date:

08/06/2024

Location:

London

Competitive

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