ERP Consultant

1 month ago

StocktononTees County Durham, United Kingdom Fitfactory Technology Full time

About us:

Fitfactory Technology is a leading provider of technological solutions to manufacturing businesses, specialising in MRP software Tricorn, and supporting applications. With a strong focus on customer satisfaction and seamless implementations, we are seeking a dynamic ERP Consultant to join our professional services team. This role will involve supporting software demonstrations, implementing solutions, and providing hands-on training to our valued customers.

Responsibilities:

  • Take ownership of customer onboarding and product delivery within a structured project environment.
  • Foster strong client relationships from inception, maintaining clear communication channels throughout engagements.
  • Facilitate seamless handover of clients to our support department post-implementation.
  • Demonstrate proficiency in Fitfactory's implementation processes, ensuring timely project delivery to highly satisfied customers.
  • Adhere to standardised operating procedures for successful software implementations.
  • Develop and manage customised project plans tailored to individual client needs.
  • Collaborate with the implementation manager to provide insights for sales and marketing teams.
  • Develop a deep understanding of Fitfactory products and industry best practices.
  • Serve as a subject matter expert on Fitfactory products.
  • Provide confident training and support throughout the project lifecycle.
  • Proactively identify and mitigate potential business risks.
  • Document lessons learned to drive continuous service improvements.
  • Undertake ad hoc implementation team activities as required.

Competencies:

  • Planning and Organising
  • Effective Communication
  • Leadership
  • Problem Solving
  • Team Player
  • Customer Service
  • Project Management
  • Customer Training

Essential skills:

  • Demonstrated leadership in supporting customers.
  • Effective communication skills with a focus on customer management and training.
  • Consistently meet and exceed KPIs.
  • Proven experience in establishing customer centric KPIs.
  • Creative problem-solving abilities.
  • Proficiency in managing multiple short lifecycle implementation projects.
  • Familiarity with collaborative software tools such as MS Teams and Monday.com.
  • Ability to deliver engaging customer demos.

Desirable skills:

  • Knowledge of the manufacturing industry.
  • Familiarity with Fitfactory solutions or competitive offerings.

Benefits:

  • Competitive salary
  • Company car or equivalent allowance
  • 25 days holiday plus birthday off
  • Pension contributions
  • Target-driven annual bonuses and salary increase.

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