Technical Support Team Manager

4 weeks ago

Ashbourne Derbyshire, United Kingdom MasterMover Full time

Technical Support Team Manager

Location: Ashbourne, Derbyshire

About MasterMover: MasterMover is a leading provider of innovative electric tug solutions, revolutionising the material handling industry. With a commitment to delivering cutting-edge technology and exceptional customer service, MasterMover helps businesses across various sectors enhance their operational efficiency and safety.

Job Purpose:  MasterMover is seeking a dynamic and experienced Technical Support Team Manager to lead our dedicated technical support team. The ideal candidate will have a passion for customer service, a strong technical background, and exceptional leadership skills. As the Technical Support Team Manager, you will play a pivotal role in ensuring that our customers receive timely and effective technical assistance, fostering strong relationships and driving customer satisfaction.

Key Responsibilities:

  • Lead and manage the technical support team, providing guidance, support, and mentorship to team members.
  • Oversee the day-to-day operations of the technical support department, ensuring efficient handling of customer enquiries and technical issues.
  • Develop and implement strategies to optimise the technical support process, including knowledge bases and escalation procedures.
  • Collaborate closely with other departments, including sales, engineering, and product development, to resolve customer issues and improve product functionality.
  • Monitor key performance metrics, such as response times, resolution rates, and customer satisfaction scores, and take proactive measures to continuously improve performance.
  • Provide regular reports and updates to senior management on technical support operations and customer feedback.

Requirements:

  • Bachelor's degree in engineering, computer science, or a related field.
  • Strong technical background, with expertise in electromechanical systems preferred.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members at all levels.
  • Demonstrated leadership abilities, including the ability to motivate and inspire team members to achieve goals and deliver exceptional service.
  • Strong problem-solving skills and the ability to think creatively to resolve complex technical issues.
  • Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.

  • Technical Support Team Manager

    1 day ago

    Ashbourne, Derbyshire, United Kingdom IAP Recruitment Ltd Full time

    Our client, a revolutionary UK leading supplier of cutting-edge equipment, are currently looking to hire a Technical Support Team Manager to join their Customer Support function. This is a permanent role and is located in Ashbourne, Derbyshire. * This is a business to business support function dealing with customers who have purchased equipment, it is not...

  • Technical Support Team Manager

    3 weeks ago

    Ashbourne, Derbyshire, United Kingdom MasterMover Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Technical Support Team Manager Location: Ashbourne, Derbyshire About MasterMover: MasterMover is a leading provider of innovative electric tug solutions, revolutionising the material handling industry. With a commitment to delivering cutting-edge...

  • Technical Support Team Manager

    1 day ago

    Ashbourne, United Kingdom IAP Recruitment Ltd Full time

    Our client, a revolutionary UK leading supplier of cutting-edge equipment, are currently looking to hire a Technical Support Team Manager to join their Customer Support function. This is a permanent role and is located in Ashbourne, Derbyshire. * This is a business to business support function dealing with customers who have purchased equipment, it is not...

  • Technical Support Team Manager

    1 day ago

    Ashbourne, United Kingdom IAP Recruitment Ltd Full time

    Our client, a revolutionary UK leading supplier of cutting-edge equipment, are currently looking to hire a Technical Support Team Manager to join their Customer Support function. This is a permanent role and is located in Ashbourne, Derbyshire. * This is a business to business support function dealing with customers who have purchased equipment, it is not a...

  • Technical Support Team Manager

    2 days ago

    Ashbourne, United Kingdom IAP RECRUITMENT LTD Full time

    Our client, a revolutionary UK leading supplier of cutting-edge equipment, are currently looking to hire a Technical Support Team Manager to join their Customer Support function. This is a permanent role and is located in Ashbourne, Derbyshire. This is a business to business support function dealing with customers who have purchased equipment, it is not a...

  • Technical Support Team Manager

    4 weeks ago

    Ashbourne, United Kingdom MasterMover Full time

    Technical Support Team ManagerLocation: Ashbourne, DerbyshireAbout MasterMover: MasterMover is a leading provider of innovative electric tug solutions, revolutionising the material handling industry. With a commitment to delivering cutting-edge technology and exceptional customer service, MasterMover helps businesses across various sectors enhance their...

  • Technical Support Team Manager

    4 weeks ago

    Ashbourne, United Kingdom MasterMover Full time

    Technical Support Team ManagerLocation: Ashbourne, DerbyshireAbout MasterMover: MasterMover is a leading provider of innovative electric tug solutions, revolutionising the material handling industry. With a commitment to delivering cutting-edge technology and exceptional customer service, MasterMover helps businesses across various sectors enhance their...

  • Technical Support Team Manager

    2 weeks ago

    Ashbourne, United Kingdom MasterMover Full time

    Job DescriptionTechnical Support Team ManagerLocation: Ashbourne, DerbyshireAbout MasterMover: MasterMover is a leading provider of innovative electric tug solutions, revolutionising the material handling industry. With a commitment to delivering cutting-edge technology and exceptional customer service, MasterMover helps businesses across various sectors...

  • Technical Support Team Manager

    4 weeks ago

    Ashbourne, United Kingdom MasterMover Full time

    Technical Support Team ManagerLocation: Ashbourne, DerbyshireAbout MasterMover: MasterMover is a leading provider of innovative electric tug solutions, revolutionising the material handling industry. With a commitment to delivering cutting-edge technology and exceptional customer service, MasterMover helps businesses across various sectors enhance their...

  • Technical Support Team Manager

    3 weeks ago

    Ashbourne, United Kingdom MasterMover Full time

    Technical Support Team Manager Location:  Ashbourne, Derbyshire About MasterMover:  MasterMover is a leading provider of innovative electric tug solutions, revolutionising the material handling industry. With a commitment to delivering cutting-edge technology and exceptional customer service, MasterMover helps businesses across various sectors enhance...

  • IT Support Team Manager

    4 weeks ago

    Ashbourne, Derbyshire, United Kingdom MasterMover Full time

    Technical Support Team Manager With a commitment to delivering cutting-edge technology and exceptional customer service, MasterMover helps businesses across various sectors enhance their operational efficiency and safety. Job Purpose:  MasterMover is seeking a dynamic and experienced Technical Support Team Manager to lead our dedicated technical...

  • IT Support Team Manager

    3 weeks ago

    Ashbourne, Derbyshire, United Kingdom MasterMover Full time

    Technical Support Team Manager With a commitment to delivering cutting-edge technology and exceptional customer service, MasterMover helps businesses across various sectors enhance their operational efficiency and safety. MasterMover is seeking a dynamic and experienced Technical Support Team Manager to lead our dedicated technical support team. The...

  • IT Support Team Manager

    4 weeks ago

    Ashbourne, Derbyshire, United Kingdom MasterMover Full time

    Technical Support Team Manager With a commitment to delivering cutting-edge technology and exceptional customer service, MasterMover helps businesses across various sectors enhance their operational efficiency and safety. Job Purpose:  MasterMover is seeking a dynamic and experienced Technical Support Team Manager to lead our dedicated technical...

  • Technical Support Manager

    10 hours ago

    Ashbourne, Derbyshire, United Kingdom IAP Recruitment LTD Full time

    Our client, a revolutionary UK leading supplier of cutting-edge equipment, are currently looking to hire a Technical Support Team Manager to join their Customer Support function. This is a permanent role and is located in Ashbourne, Derbyshire. This is a business to business support function dealing with customers who have purchased equipment,it is not a...

  • Technical Support Manager

    10 hours ago

    Ashbourne, Derbyshire, United Kingdom IAP Recruitment LTD Full time

    Our client, a revolutionary UK leading supplier of cutting-edge equipment, are currently looking to hire a Technical Support Team Manager to join their Customer Support function. This is a permanent role and is located in Ashbourne, Derbyshire. This is a business to business support function dealing with customers who have purchased equipment,it is not a...

  • Technical Support Manager

    15 hours ago

    Ashbourne, Derbyshire, United Kingdom IAP Recruitment LTD Full time

    Our client, a revolutionary UK leading supplier of cutting-edge equipment, are currently looking to hire aTechnical Support Team Managerto join their Customer Support function. This is a permanent role and is located in Ashbourne, Derbyshire.This is a business to business support function dealing with customers who have purchased equipment,it isnot aIT/Tech...

  • Administrator for Prison Service

    4 weeks ago

    Ashbourne, United Kingdom Team Support Full time

    **Administrator (Full-Time, Permanent)** **You will need to have a DBS if not you will not be able to start straight away as we will have to do one on you and a DBS normally costs £50.00 it will need to be a Enhanced DBS only.** **What is the purpose of this role?** We have a role that has become available to be part of our MOJ team. Working in a secure...

  • Technical Support Manager

    6 days ago

    Ashbourne, United Kingdom IAP Recruitment LTD Full time

    Our client, a revolutionary UK leading supplier of cutting-edge equipment, are currently looking to hire aTechnical Support Team Managerto join their Customer Support function. This is a permanent role and is located in Ashbourne, Derbyshire.This is a business to business support function dealing with customers who have purchased equipment,it isnot aIT/Tech...

  • Software Technical Team Lead

    2 days ago

    Chesterfield, Derbyshire, United Kingdom Belcan Technical Recruiting (UK) Ltd Full time

    Belcan Workforce Solutions is currently looking for a Software Technical Lead to work for one of our clients based in Chesterfield, UK for 7 months contract- Outside IR35. As a Software Technical Lead you will be responsible for the overall technical and engineering Software Team, you will work closely with Software Project Manager in all aspects of...

  • Technical Sales Manager

    4 weeks ago

    Chesterfield, Derbyshire, United Kingdom KAP Technical Limited Full time

    Technical Sales Manager £50-60k Chesterfield KAP Technical are working with a client who specialise in recovery systems to the food and processing industries, mainly in the UK. Our client offers design, installation, and commissioning of plants. Due to the planned expansion of the business, we are recruiting the following. Technical Sales Manager The...