Senior Channel Sales Manager

7 days ago

London, United Kingdom Freshworks Full time

To help them grow. Software is a choice that can make or break a business. Business software has become a blocker instead of ways to get work done.
With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. Fresh vision. We are looking for a strategic and growth-oriented Channel Sales Manager to lead and expand Freshworks' partner ecosystem in the UK. Reporting to the International Head of Channels, this high-impact people manager role calls for a proven channel leader who thrives on building strong partnerships, driving revenue growth, and executing innovative go-to-market initiatives.
As Channel Sales Manager, you will oversee the UK channel ecosystem, including resellers, system integrators, and strategic partners. You will lead and mentor a team of channel account managers to achieve ambitious sales targets, foster partner success, and scale Freshworks presence across mid-market and enterprise segments. The ideal candidate will combine a deep understanding of the UK SaaS and B2B software landscape with a passion for partner enablement and data-driven execution.
Lead, mentor, and develop a team of Channel Account Managers to deliver revenue and growth objectives.
- Build and expand a high-value partner network, including resellers, system integrators, and strategic alliances.
- Drive joint business planning, partner enablement, and co-selling initiatives that accelerate performance and market share.
- Collaborate cross-functionally with Marketing, Sales, and Product teams to strengthen partner engagement and pipeline generation.
- Ensure operational excellence through performance tracking, forecasting, and strategic use of channel metrics.
- Foster a culture of accountability, innovation, and collaboration within the team and partner network. 
Proven experience leading channel or partnership teams in the SaaS or software industry (5+ years in channel sales preferred).
- Exceptional leadership, coaching, and communication skills with the ability to inspire teams and partners.
- Proficiency with CRM and partner management tools such as Salesforce or PRM platforms.

We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision.

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