IT Help Desk Apprentice

Found in: Jooble UK C2 - 2 weeks ago


Bedford Bedfordshire, United Kingdom QA Ltd Full time
Partnership Education Job Opportunity

Partnership Education is a specialized ICT Services provider to the Education Sector. We pride ourselves on being an education company in technology, and not the other way around. Our mission is simple... to provide outstanding ICT Support to schools.

Overview:

Here, you will have the opportunity to gain valuable skills, knowledge, and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship. You will be supporting the technical team, providing 1st line support - both onsite and remotely. There will be a program of working with other team members in the field providing technician days and completing installations. Respond to helpdesk requests remotely. Taking help desk calls; Hardware and software repairs in a workshop facility. Installation of hardware and software. Carry out network documentation and reporting. Experience of Microsoft Windows and Microsoft Office products. Hardware and software support. General office administration.

Responsibilities:
  • Respond to helpdesk requests remotely
  • Taking help desk calls; Hardware and software repairs in a workshop facility
  • Installation of hardware and software
  • Carry out network documentation and reporting
  • Experience of Microsoft Windows and Microsoft Office products
  • Hardware and software support
  • General office administration
Qualifications:
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the program
Personal Qualities:
  • Good telephone manner
  • Able to work independently in the field
  • Comfortable around young people in the education environment

Having a full driving licence and your own vehicle is required - as the role involves travel to client sites.

Partnership Education has taken on a number of IT apprentices in the past and those individuals have gone on to have very successful careers within the business. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.



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