1st Line Support Tech
4 weeks ago
Second Line Support
Are you experienced in Second Line Support and interested in developing a great career and looking for a new challenge?
The support and encouragement of a great team behind you and friendly partners who all want to help you thrive
We are looking for a Second Line Service Desk Analyst to join our multi-functional IT team, part of the firm’s Business Operations group.
00 pm Monday to Friday on a rotational basis; flexibility to work additional hours on evenings and weekends may be required.
Ownership, monitoring, tracking, and communication about incidents assign to the relevant IT Support Team
Resolving IT support incidents and service requests within agreed SLA timeframes
Recording, ownership, monitoring, tracking, and communication about incidents
Investigating and diagnosing incidents escalated from the Service Desk/IT Support
Providing desktop hardware and software support
Updating Service Desk systems in accordance with internal procedures
Delivering remote support for home workers
Onsite Support for designated locations – travelling to other offices may be required
A minimum of 2-3 years experience working in an IT service desk environment
Experience in the use of Windows 10, Microsoft Office 2016 or Microsoft Office 365 with knowledge of supporting Windows operating systems
The ability to provide full user account management
A knowledge of printer and network troubleshooting
Our IT team is responsible for providing clients and staff with high quality relevant technology, customised systems and superior service and support to ensure our business needs are always met.
The team is around 30 strong and includes talented architects, project managers, developers, engineers, analysts and service desk support people.
As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Lincoln, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role will be based in our Birmingham office.
Please note - This role will be based in our hub in Birmingham.
Our standard office hours are Monday – Thursday 9.Due to the nature of this role candidates will need to be flexible in terms of working hours; in addition to our standard hours cover will be required during evenings and weekends.
Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
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