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Customer Services Advisor

3 months ago

County Durham, United Kingdom HAYS Full time
Customer services, admin, healthcare

Your new company
My client is a market leader in their sector and are currently looking for a Customer Services Advisor for their central support office, based in Darlington. They are looking for a professional, empathetic and caring individual to answer external enquiries, providing information and support as required.

Your new role
  • The role will involve taking incoming calls from individuals searching for information and advice.
  • Responding to web enquiries and ensuring they are followed up in accordance with company guidelines and timescales.
  • Supporting individuals from initial enquiries, moving forward.
  • You will have excellent telephone and communication skills, as the role will also involve ensuring that all calls are answered promptly and appropriately.
  • Ideally, you will have previous experience working within a customer service environment.
  • You will need basic IT skills and a willingness to learn.
  • Full training will be provided for the right person.
This position will involve a variety of shifts, spanning Monday to Sunday between the hours of 8am till 7pm.
What you'll get in return
  • Award-winning learning and development
  • 25 days annual leave
  • An opportunity to learn from experienced colleagues as part of an outstanding and committed team
  • GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
  • Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
  • Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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