Technical Support Specialist
1 month ago
2ND LINE / ITIL / SERVICE DESK / M365 / VMWARE / ITSM TOOL / TROUBLESHOOTING
TECHNICAL SUPPORT ANALYST
HYBRID WORKING
OFFICE HQ - Near YORK
An Award Winning Organisation who have several "Best Places to Work" accreditations are seeking to add a further 2nd Line Technical Support Analyst to their current team. The company is incredibly proactive about Training and Developing their staff & encourage them to move within the Business - this vacancy has come about due to an internal Promotion. This role would suit someone from a similar Service Desk role and someone who has the desire and ambition to learn, has exceptional problem-solving abilities and can provide outstanding customer service.
Respond to Technical issues - via Phone / email / Deskside
- ITIL knowledge and understanding
- Knowledge of key vendor products such as VMWare, Microsoft Suite - M365
- The role offers a Salary of up to £25,000 - the Team works on a 1 in 3 week rota system - with One Week in the Office and two from Home (further details on request). 25 Days Holiday + BH's, Pension, a Personal Development Plan with 12 days of specific, tailored Training.
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